After pressing play on the majority of my library videos, I get the loading screen for 15 seconds followed by “An error occured while attempting to play this video. Please check your connection and try again.”
I recently moved around my router, and Synology NAS 920+ (which hosts plex), the same day Plex had an update.
Everything seemed fine until i found out that on cellular service only, most of my library is unplayable. Everyone gets the above error message
Everything plays as normal external networks as long as the user is on wifi.
The issue only occurs when using mobile/cellular service. Every single user ive checked has this issue.
Things I tried:
Rollback to older versions of plex.
2.reset all my router settings to factory defaults.
Directly connect router to modem with one wire, no couplers.
Looked through Plex settings for changes
Any ideas?
Ive added the log i. The original post to help diagnose.
I attempted 3 times to watch an episode of a show using cellular. It failed 3 times. Android phone. Updated Plex app.
I noticed in Other troubleshooting people referenced using test media. Is this sometbing I should use for the log?
is there a clearer explanation for this??
I shut Plex down on Synology Nas.
3 minutes passed
Run Plex
Open PMS
console:
a bunch of ■■■■ scrolling. How do i find reachability? How to export? Should i do export and find??
I downloaded the Log
opened this log: Plex Media Server.txt
I found this:
Oct 22, 2024 21:07:05.938 [140712246229816] DEBUG - [EventSourceClient/pubsub/xx.xxx.xxx.xxx:portxxx] MyPlex: reachability check - current mapping state: ‘Mapped’.
i find a few reachability logs, but nothing states Reachability :1
I dont know what else to look for with the logs? I can upload if needed.
I purchased a new router, i setup port forwarding again, Upnp and it all seems to be working. I updated from 1GB to 2.5GB speeds, Cat6 cables.
i followed this explanation
I cant understand why the majority of my videos no longer play on mobile network connection.
This confirms for me that your PMS Remote Access is reachable (the most common problem)
PubSub: Got notified of reachability for async identifier 557bc106-0b16-48a7-8fb8-52a1eb7b416f: 1
Reachability = 1 (true)
I found the real problem.
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Escape from L.A. (1996) RM4K (1080p BluRay x265 HEVC 10bit AAC 5.1 Tigole)/Featurettes" (28: No space left on device)
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Woman.of.the.Hour.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG[TGx]" (28: No space left on device)
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Lee (2024) - 1080p.AMZN.WEB-DL.DDP5.1.H.264-BYNDR[TGx]" (28: No space left on device)
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Nemesi (2016)" (28: No space left on device)
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Bolt (2008) [1080p]" (28: No space left on device)
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Seven.Cemeteries.2024.1080p.AMZN.WEBRip.1400MB.DD5.1.x264-GalaxyRG[TGx]" (28: No space left on device)
Oct 22, 2024 22:37:22.054 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Tinker Tailor Soldier Spy (2011) 1080p" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/The Wasp (2024) (1080p AMZN WEB-DL x265 10bit EAC3 5.1 Ghost)" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Bagman (2024) - 1080p" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/The Shadow Strays (2024) - 1080p" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Endless Battle (2023) 1080p" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Carved.2024.1080p.WEBRip.1400MB.DD5.1.x264-GalaxyRG[TGx]" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Django.Unchained.2012.1080p.BluRay.DDP5.1.x265.10bit-GalaxyRG265[TGx]" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/Shadow of Fire (2023) - 1080p" (28: No space left on device)
Oct 22, 2024 22:37:22.055 [140049728777016] ERROR - [Notify] Failed to add watch for "/volume2/Videos2/Movies/House.Party.2023.1080p.WEBRip.1400MB.DD5.1.x264-GalaxyRG[TGx]" (28: No space left on device)
You have more directories being monitored than DSM supports by default.
(The table in the kernel which keeps track of the directories is full – The Transcoder + Dolby will not work. The transcoder uses one of those slots to transcode Dolby audio )
This is easily corrected. (DSM default is 8192 folders)
There are a few steps to this. Take your time. Ask if you have questions.
Theres no media in the plexmediaserver shared folder, my media is in other share folders. and i never ran indexing on it. I usually just let diskstation do its own thing.
