I’m sick of the not authorized message after reimagining!

Ok this damn issue has come back, once again I reimaged one of my servers, installed everything back and cannot get past this stupid error.

Maybe it’s because the computer has the same name as a previously saved “server” even if I delete it. I am NOT renaming my computer.

The guide is useless, I deleted 3 of the 4 keys, the other did not exist. Followed guide, as soon as I log back in with my legit account I get this stupid Fn error again.

Why must this be so difficult??? What can I do to start this new server up?? I could care less about any saved library settings for this particular machine as I have another working one and will have to delete any saved media libraries anyway as the locations have changed.

All I did was remove the server from the authorized list, reimaged the machine from scratch, installed PMS and I’m freaking stuck.

What do I do? Why is this stupid message even here? I AM authorized my account is active and I apparently have no way of reclaiming or passing some token on as there is 0 access to the local server, it just brings up the device back to authorized devices but it appears dead, even my other machine or the plex web online interface cannot find this server in the drop down list.

Help! And for christs sake fix this problem. I’m fluent in IT I do it for a living and trust me I’ve studied your guide and tried a bunch of things on the net, I am not willing to change my DNS servers either, these populate from my router just fine and my ISP does not restrict any traffic, port 32400 is open…

Can I turn this stupid extra security layer off?

Finally found a fix, it will wipe the current library data but chances are they are lost anyways, this is stupid that it takes hours of research from users to fix a common bug.

Open notepad

Paste this

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineHome]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineMail]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineUsername]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineToken]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PreferredNetworkInterface]

[HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server]
“PublishServerOnPlexOnlineKey”=dword:00000001
“ManualPortMappingMode”=dword:00000000
“LogVerbose”=dword:00000000
“secureConnections”=dword:00000001

Save as a .reg file and then run it, it will wipe the link to the old server instance on plex and start you from scratch

This reg file will not wipe the library.
It just will remove the server from the Plex user account, so you’ll have to re-claim it afterwards.

We did notice the library configuration was empty, the files did not get removed. Maybe just our case but we did have to add the libraries back which is no problem.

Just our experience

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