+1 av1 support
+1 av1 support
@elan a few years ago you promised that core functionality and improvements are not affected by all the new âbusinessâ features that no one asked for.
Between this, Default All Clients to Max Internet Streaming, and the myriad of other bugs Iâm affected by day to day, Iâm starting to think that you werenât being honestâŠ
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Please donât ping me about silly conjectures like that. Weâd love to offer AV1 support, but itâs turned out to be a non-trivial endeavor. Similar to why itâs been taking a while for us to offer Apple Silicon support, the complexities involved in getting all the dependencies integrated across all the platforms we support has been challenging.
I donât think itâs that silly. A lot of these issues have been going on for 4+ years with very little communication from Plex.
Weâve been investing our time (server management, debugging, user wrangling, etcâŠ) and money (PlexPass) and it really doesnât feel good to be treated like this. Iâm super grateful for Plex, because I check out the competition every few months and theyâre not even close. I hope thatâs not a factor.
I guess if this goes long enough Iâll have to start my own, and then I can find out for myself just how difficult these issues actually are 
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Respectfully, if everyone else can do it and you canât, your efforts are focused in the wrong direction.
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I do believe users understand that there are dependencies or other limiting factors in implementing new features. We donât expect every request to be instantly filled.
With that said, there are feature requests that have hundreds or even thousands of votes going back years, with no response. We feel like weâre not being heard. That management doesnât care about itâs loyal Plex supporters and users.
I donât think it is a big ask for Plex to respond to the most popular requests and respond if it is coming soon, or at least are considering it. For example, I have seen other platforms tag feature requests. (Not planned, under consideration, planned, weâre working on it, done, etc.)
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Wow, I didnât think there would ever be a response here. Maybe we should use the ping function more often.
Iâm a streaming developer myself and a Plex user from the beginning. I would love to give feedback as a beta tester, but unfortunately you donât offer this cooperation. At irregular intervals I think about how I can get rid of my pent-up frustration.
I have therefore decided to regularly publish a list of the bugs I encounter, even if I donât receive a response. (Here is an example of no response for 29 days).
I understand that it is difficult to support all the different devices. But at least those that have the appropriate hardware should be supported.
I am simply disappointed.
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Tbf you didnât attach any logs to that post. I think itâs a lot easier to get the attention you want if you provide all the necessary information upfront. At best you would get a reply asking for logs, and from my own experience (from both sides of the table) itâs better to log separate issues in separate threads, as itâs most likely the responsibility of several different people. A multi-issue support ticket collection is just annoying to follow up, because âthat ticket is mostly for someone elseâ.
Iâd FâN agreeâŠ. There wouldnât even be a need for ticket system had Plex used a central unified place to let us know, externally or internally what the hell is going on.
I use a design asset application called Eagle and I absolutely love to use it however if and when I run into bugs, I run over to their development page, managed by Trello.
Oh Look 
a REAL development ROADMAP thatâs accessible to the public
Plex could have easily adopted something similar but they didnât. Thereâs clearly no intent of creating transparency or allowing some users be in the know of whatâs coming or going and itâs hampered the community as a whole.
And this so called vote system on the forum is a joke. Having users receive a 5 vote limit is seriously frustrating.
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absolutely. plex at this point has unlimited resources for a trivial product/software.
i mean the google co-founder helps costumers, and also stupid costumers half of the day. while the plex co-founder and coo lives in his castle in monaco and doesnt care at all about his customers. i can confirm thatâŠ
for that little we pay to use plex we will never get what we wish. plex will never catch up like that. and roadmaps will not help a bit. they use plex themself, they are here in this forum all the time. they know exactly what we want and need
Iâm curious myself, and would enjoy knowing whatâs on the roadmap. But itâs just curiosity.
Maybe you can make this case a little more clearly. What is âthe communityâ? How has the community been hampered? Maybe thereâs a good value you can sell here!
Most companies donât publish a roadmap, and there are really good reasons not to. Many companies are closing forums, too.
Iâm definitely not the first individual who made these concerns known. Some of us are exhausted of assuming that bugs, fixes and patches have been taken care of, for what a decade now, only to find historic threads that literally show that nothing hasnât been taken care of.
Thatâs says volumes about the leadership thatâs been steering the ship.
Roadmaps are and should be essential to the long term growth of the company and if the company isnât being innovative and competitive, why keep accepting VC money. Itâs very concerning from an outside POV.
We as customers who believed in the project now see it a trainwreck most of the time because there is just a backlog of features and bugs still not addressed.
Had SOMEONE from the Plex Dev team put a note or bulletin on a Roadmap like the one I posted above from the Eagle App development using Trello, acknowledging AV1 integration and possibly what their REASON was to delay or not move forward, then there might have not been so much frustration or at least we wouldnât sound like whiny children. This relationship between us and Plex as a company is very much a two-way street. Unfortunately the huge amount of gaslighting that goes on in their marketing department spilled into their dev team a bit.
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I wouldnât even say youâve been whiny! (But âI wouldnât have to be so whiny if you didnât make meâ isnât the high ground.)
My point is that thereâs no way for Plex to âwinâ here. Sharing their roadmap can cause them real problems with investors, customers, partners, providers, competitors.
If they share the roadmap and future plans with us, that will feed my curiosity - and will prompt me to ask âwhenâ. Will I be less frustrated? Or more?
But it wonât have any tangible benefit. It wonât make Plex work better for me today, it wonât change my decision to keep using Plex, to change from Plex to a different product, or to change from a different product to Plex.
Elan said theyâve looked at AV1 and encountered challenges. The second user response was insulting and whiny. Sharing info doesnât even solve the âwhiny forum peopleâ problem, it just changes it slightly.
Iâd love to see a roadmap, and to get promises about upcoming features. But if I was Plex, I wouldnât share one.
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I have to agree. Providing a roadmap isnât going to solve the issue that, what is now core functionality for Plex competitors is still sadly, missing from Plex. I donât know what the âissuesâ are, but it seems that everyone else has surmounted them. A roadmap isnât going to fix that. Iâm not really interested that Plex can do [whatever] several years after everyone else.
I said this (several years) ago, and Iâll say it again. If Plex isnât careful, they are going to get replaced. Just like the MySpace, the Aolâs, whatever. There is rarely any coming back from that. But, they can play it their way.
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I donât think a small-scale roadmap is needed. A general roadmap would be nice, but can also be done with a blog post.
What is urgently missing, however, is a public bug tracking system. This would allow all existing bugs to be worked through consistently.
Av1 is popping everywhere. All the major hardware manufacturing will have av1 this year. Donât really understand why plex is so behind on technology.
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I see the latest update to Plex has a nice splash page offering to integrate steaming services that I donât have into Plex, instead of AV1. Iâm beginning to wonder if eventually, they wonât even let us stream our own collections.
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I also really want AV1.
I finally want direct play in Chrome and the extra efficiency over H.265 is welcome. All my target devices support it, including my phone with hardware decoding.
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Any progress on AV1 support? If itâs going to be another year or more the honorable to thing to do would be to let people know so that they can explore other options.
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