When we added Reviews in October we also introduced a new set of Community Guidelines. As we noted in those guidelines, we want our community to be able to share their thoughts, opinions, and reactions in a safe and civil environment.
Starting today we are enabling an automated moderation designed to help do just that.
When you write a review, comment, or include a message when sharing an item with a friend, we send the text to a third party service provider that analyzes it and returns scores related to the criteria we’ve outlined in our community guidelines. Content that violates those guidelines will be rejected by the system. If that happens you’ll receive an email with more information. If you feel that the rejection was incorrect, please follow the instructions in the email to appeal that decision. Our team will review appealed content decisions and follow up via email.
This automated moderation also applies to any text written for content that you are not sharing with other Plex users. For example, if you set your Ratings & Reviews to Private, no other Plex users will see your reviews, but the text content of your reviews will still be analyzed by our moderation service and may be flagged by the system.
Only the text itself is sent for analysis. No information about your Plex account, your IP address, or the movie, show, or episode is shared with the service analyzing the text.
