Install failure

General Discussions
1

Hi,
I have been trying to install version 1.9.2.4285 but it fails, manual DL of exe too. From the logs here is the error, please if you can help I’d be greatfull.

Applying execute package: vcredist, action: Install, path: C:\ProgramData\Package Cache\72211BD2E7DFC91EA7C8FAC549C49C0543BA791B\vcredist_x86.exe, arguments: '"C:\ProgramData\Package Cache\72211BD2E7DFC91EA7C8FAC549C49C0543BA791B\vcredist_x86.exe" /install /quiet /norestart'
[2D84:2A44][2017-09-27T23:23:52]i319: Applied execute package: vcredist, result: 0x0, restart: None
[1F3C:38B8][2017-09-27T23:23:52]i323: Registering package dependency provider: {7118FBC6-F81D-43B9-B30A-51945CC1A0C8}, version: 1.8.4249, package: pms
[1F3C:38B8][2017-09-27T23:23:52]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache\**{7118FBC6-F81D-43B9-B30A-51945CC1A0C8}v1.8.4249\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" OEM="" NOLAUNCH="" INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server\" WINDOWSTYPE="Client"'
[1F3C:38B8][2017-09-27T23:24:12]e000: Error 0x80070643: Failed to install MSI package.
[1F3C:38B8][2017-09-27T23:24:12]e000: Error 0x80070643: Failed to execute MSI package.
[2D84:2A44][2017-09-27T23:24:12]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2D84:2A44][2017-09-27T23:24:12]i319: Applied execute package: pms, result: 0x80070643, restart: None
[2D84:2A44][2017-09-27T23:24:12]e000: Error 0x80070643: Failed to execute MSI package.
[1F3C:38B8][2017-09-27T23:24:12]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[2D84:2A44][2017-09-27T23:24:12]i319: Applied rollback package: pms, result: 0x0, restart: None
[1F3C:38B8][2017-09-27T23:24:12]i329: Removed package dependency provider: {7118FBC6-F81D-43B9-B30A-51945CC1A0C8}, package: pms**
[1F3C:38B8][2017-09-27T23:24:12]i351: Removing cached package: vcredist, from path: C:\ProgramData\Package Cache\72211BD2E7DFC91EA7C8FAC549C49C0543BA791B\
[1F3C:38B8][2017-09-27T23:24:12]i326: Removed dependency: {dd96de17-0520-49fc-ab44-44e1710f6c77} on package provider: {68B69B2F-7F58-41DC-AB5E-05E4E735AB0A}, package pmsshutdown
[1F3C:38B8][2017-09-27T23:24:12]i301: Applying rollback package: pmsshutdown, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server\"'
[2D84:2A44][2017-09-27T23:24:12]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None
[1F3C:38B8][2017-09-27T23:24:12]i329: Removed package dependency provider: {68B69B2F-7F58-41DC-AB5E-05E4E735AB0A}, package: pmsshutdown
[1F3C:38B8][2017-09-27T23:24:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dd96de17-0520-49fc-ab44-44e1710f6c77}, resume: None, restart: None, disable resume: No
[1F3C:38B8][2017-09-27T23:24:12]i330: Removed bundle dependency provider: {dd96de17-0520-49fc-ab44-44e1710f6c77}
[1F3C:38B8][2017-09-27T23:24:12]i352: Removing cached bundle: {dd96de17-0520-49fc-ab44-44e1710f6c77}, from path: C:\ProgramData\Package Cache\{dd96de17-0520-49fc-ab44-44e1710f6c77}\
[1F3C:38B8][2017-09-27T23:24:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dd96de17-0520-49fc-ab44-44e1710f6c77}, resume: None, restart initiated: No, disable resume: No
[2D84:2A44][2017-09-27T23:24:13]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
2

There should be some more log files generated

The error is generic and one needs to see the other logs to establish why the install was failed.
A typical common reason for failures, is users that have products such as ccCleaner which delete setup msi packages for installed programs - these are needed for Plex Media Server updates

If it is this issue, I would expect an error in the log after a related product found (current version) and then error to say missing Program Data package cache

Without all the msi logs I cannot tell if it is this issue

If you have lost package cache for the existing installed version then you could try to use the Microsoft Fix It / Troubleshooter to tidy up and help uninstall the current version
There is a link to the troubleshooter here https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server