Installation failed | Unclaimed server

Server Version#: 1.25.2.5319
Player Version#:

Since early December I have been having connection problems between my PMS and my Plex client on FireTV. Finally it got bad enough that I looked around Setting and found a message that installation of the latest software update failed. I tried a repair from the installation file but that did not fix the issue. I then tried a new install from the installation file and that also failed, but with a new issue, and Server Unclaimed error. Pressing the “Claim Server” button does not fix the issue.

Now none of my clients see my server.

I then tried an uninstall with Revo uninstaller which removed all registry entries and residual files, then re-installed. Still no change.

A search of the resources on this site points to the possibility of a certificate issue with respect to my account, but I don’t know how to fix that. Can anyone help, please?

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