The windows app won’t help you. And it is outdated and requires a Plex Pass for activation. Don’t use it.
ok. one last question (hopefully), the instructions say to install plex on the machine that is storing your movies. why do they say that if you can install it on any machine?
That sentence contradicts itself. 
Which instructions are you referring to?
it says it twice on this site: https://www.plex.tv/en-ca/your-media/
it says:
“The Plex Media Server (PMS) is our free software that makes the magic happen behind the scenes. Once downloaded to where you store your personal files (usually a computer or NAS device), it automatically makes all your content look beautiful and organised in your Plex library, available in any Plex app. Get ready to stream!”
" Download the Plex Media Server on the device where you store your media."
These instructions are meant for first-time users.
The added complexity of separating file storage and media server was deemed too much for beginners, so they are steered away from it.
ok thanks guys for all your help.
Hey Otto, I did the Scan Library Files for the Movie library, but all it did was remove the red trash can for one movie. If I Scan Library Files again, it does nothing. Any idea what to do?
Inspect the Plex media info
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
of the affected items.
You should see where Plex is expecting the file to find. (Drive letter, folder and/or file name). Verify that the file is still available under these.
that’s weird, the path wasn’t even there anymore. it was at one point. so I added it again and rescanned and now everything is fine. thanks again for your help.
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Otto, I realized there is a lot of buffering when I play a movie through Plex, even though the movie is local to my network. but when I play the same movie on Kodi, there is no buffering. do you know why?
Which client type are you using?
Still the web app?
Please post the media info of an example video.
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
yes the web client. here is the info:
Version:1.0 StartHTML:000000200 EndHTML:000026000 StartFragment:000007642 EndFragment:000025932 StartSelection:000007691 EndSelection:000025904 SourceURL:http://127.0.0.1:45214/web/index.html
Media
- Video Resolution 4K
- Duration 2:19:57
- Bitrate 20082 kbps
- Width 3840
- Height 1600
- Aspect Ratio 2.35
- Container MKV
- Video Frame Rate 24p
- Video Profile main 10
Part
-
Duration 2:19:57
-
File Ready.Player.One.2018.2160p.7.1.mkv
-
Size 19.63 GB
-
Container MKV
-
Video Profile main 10
-
Codec HEVC
-
Bitrate 18482 kbps
-
Language English
-
Bit Depth 10
-
Chroma Subsampling 4:2:0
-
Color Primaries bt2020
-
Color Range tv
-
Color Space bt2020nc
-
Color Trc smpte2084
-
Frame Rate 23.976 fps
-
Height 1600
-
Level 5.1
-
Profile main 10
-
Ref Frames 1
-
Width 3840
-
Display Title 4K (HEVC Main 10 HDR)
-
Codec TRUEHD
-
Channels 8
-
Language English
-
Audio Channel Layout 7.1
-
Bit Depth 24
-
Sampling Rate 48000 Hz
-
Display Title English (TRUEHD 7.1)
-
Codec AC3
-
Channels 6
-
Bitrate 448 kbps
-
Language English
-
Audio Channel Layout 5.1(side)
-
Sampling Rate 48000 Hz
-
Display Title English (AC3 5.1)
-
Codec AC3
-
Channels 6
-
Bitrate 384 kbps
-
Language Français
-
Audio Channel Layout 5.1(side)
-
Sampling Rate 48000 Hz
-
Display Title Français (AC3 5.1)
-
Codec AC3
-
Channels 6
-
Bitrate 384 kbps
-
Language Español
-
Audio Channel Layout 5.1(side)
-
Sampling Rate 48000 Hz
-
Display Title Español (AC3 5.1)
-
Codec AC3
-
Channels 6
-
Bitrate 384 kbps
-
Language Português
-
Audio Channel Layout 5.1(side)
-
Sampling Rate 48000 Hz
-
Display Title Português (AC3 5.1)
-
Codec PGS
-
Language English
-
Header Compression true
-
Display Title English (PGS)
You are trying to play a video with HEVC codec and AC3 audio in a web browser.
Web browsers don’t support either, which then triggers transcoding in the server during playback. But since the HEVC codec requires a shedload of CPU power to decode, this doesn’t happen fast enough. Thus the stuttering.
Download the Plex Media Player from below and use it instead.
https://www.plex.tv/media-server-downloads/#plex-app
cool. i’ll try that, thanks
I installed it. using this the video doesn’t buffer, but its choppy. it must have something to do with the player because its fine if I use kodi or Media Player Classic.
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