iOS has multiple issues

Server Version#: 1.41.6.9685
Player Version#: 2025.13.0 (1025)

I’ve found multiple issues with the newer iOS Plex client. I realize the devs will try to claim some are “features,” but a feature is not something that makes things a pain in the rear -which some of these do.

  1. When I pick “Playlists,” and pick a playlist, the “…” button, that basically has only one option (Shuffle play) often does not work. I can touch it and touch it and it won’t do anything. I just went through trying to shuffle a playlist and I couldn’t, so I force quit Plex and tried again. No joy. On the 4th attempt (force quitting between each one), I could finally shuffle play the playlist.

  2. Airplay - the button for Airplay/Aircast does NOT work. Touch it and should bring up a list of devices, but it says it can’t find any - even when I can find all my devices when I pick Screen Sharing from the iOS control panel. Instead, it’s necessary to use Screen Sharing. The Plex Airplay control, in the past, provided functionality that Screen Sharing does not. It would be nice to have Airplay back, but if it won’t work, don’t give us a button for it. (With Airplay, I find my image fills the TV screen full size if the video is 16:9 or fills it full height if it’s 4:3. Screen Sharing leaves black bars at the top and bottom of the screen. Also, I don’t know how this impacts CPU time, but in Airplay, the video is cast to the TV or Apple TV box, and not shown on the phone, which could have advantages in CPU usage. Also, with Screen Sharing, the PiP doesn’t work.

  3. As mentioned above - and not just with Screen Sharing - the Picture in a Picture function is gone. Totally gone. (Why did I upgrade if I was going to lose features?)

  4. When a video starts, it FORCES the screen to landscape. Even when a user (like me) prefers landscape, there are reasons to use portrait mode sometimes. For instance, it’s a LOT easier to see the controls and metadata in portrait mode. It’s also confusing and NOT an “Ease of use,” but a “Pain of use” feature to force that change in screen orientation on a user. Why not let US orient it the way we want to instead of adding a nanny feature saying, “We know what you want better than you?” Also, when I first started using Plex and upgraded my iPhone, I found out about the mode (I think it’s called “alarm mode” or "bedside mode?) where I can put my phone sideways on a Magsafe charger and it’ll act in a specific way. I disabled that mode immediately because it competed with the videos I’d have playing on my phone for me to fall asleep to. I don’t know if this is still an issue, but why force an orientation change instead of letting the user make a choice?

  5. Previous settings don’t transfer. (For instance, another nanny “we know what’s best for you better than we do” feature, stopping playback after 2 hours, was turned off in my old version. I upgraded to the new version and left my phone playing when I fell asleep (I have sleep issues - I need background noise to sleep, like some people need white noise). I woke up about 2:15 later because my phone had stopped playing and it was silent.

  6. Playlists: Okay, I get it. Some devs thought, “Oh, this makes more sense. Let’s hide the playlists so users can’t find them as easily now and put them under the library - oh, and isn’t it neat that it adds an extra step for users, so they go to the library THEN to playlists instead of straight to them.” I get that the GUI uses the 4 icons at the bottom of the screen and that adding one for playlists might have made it too crowded. So maybe, on the dropdown that lists libraries, include an entry for “Playlists.” For long time users, Plex taught us there was a hierarchy to various functions and “Playlists” was up with picking a library. Now that hierarchy has been shifted around. From a user’s point of view, it’s a bug question mark as to why. It’s not a transparent change, it’s a pain-in-the-rear change for users and doesn’t make things easier.

All in all, I wish I had not upgraded. I don’t like the new iOS version. I use Plex sometimes and Emby sometimes. Neither is perfect, neither is terrible, but I’m sure I’m not the only person that uses both and adding “features” that make things harder for me is the kind of thing that makes me re-evaluate things and ask, “Do I need to start using Emby for some, or even all, of the things I’ve been doing on Plex?”

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You need 2025.14

These observations are not new, hope for you to be able to download the update. :wink:

Cheers

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Okay. Actually good to know they’ve been spotted. But the App Store says I’m at the latest version. Is there a place I can check on what version has been released for each platform?

Is it possible to get a beta through Test Flight or something like that?

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its possible

This morning I checked the App Store and it let me update to 2025.14.

I tried #1 several times and it worked every time, but I only tried it 5-6 times, so I don’t know if that’s fixed or not. (I know it’s hard to deal with intermittent bugs like that.)

#2, #4, and #6 are still issues. #5 - well, that’s done and gone for me, so no way to check that. #3 - I may have just missed the icon before, I’m not sure, but it’s there.

#4 and #6 are great examples of the, “Let’s redesign the UI. Not because this needed fixing, but because we can, and we think it’s cool, and who needs to test it with users to see if it helps or makes things worse” syndrome.

It helped, in older versions, when I could leave my phone in portrait mode and could easily see the time on it by just touching the screen. But since it forces landscape (and I am a big fan of landscape mode - use it for pictures and which it had a “native” landscape mode) for videos, that’s gone.

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#4 is fixed for me, but there was a setting I had to disable (not checked) for it to work.

“Lock to landscape” is unchecked from the playback settings during playback. The setting will be persistent for all future video playback.

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Thanks - not easy to find, since, to me, it seemed like something that would be in “Settings,” but it’s something you have to be watching a video to change (the 3 dot menu that shows up there). It just feels like this version was “fixed” for people who know it inside and out and know the code, without thinking what makes it easier for users.

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Okay, after using this version for a while, I can confirm two points that are still an issue:

  1. Whenever I click the Aircast/cast/Airplay button, it NEVER sees any of my devices that the old version would see. I still have to use Screen Sharing from the iOS control panel to put the video up on an Apple TV.

  2. The 3 dot menu that shows up when I pick a playlist often does not work. It did the first few times I used the new version, but as I keep using it, I find that often when I click on it to use Shuffle, the one-item menu (“Shuffle Play”) does not show up.

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