iOS mobile 4k direct play not working in New app

Plex Players Mobile Devices
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Dear employee,
Since the new update whenever i want to play a 4k stream on my iPhone model doesn’t matter it’s the same on all iOS devices the stream is transcoded (video) i know for a fact this worked fine before. Doesn’t matter if its local on wifi or extern on cellular and the settings are set to max direct play it will not play direct but transcode please fix this asap. Also the phone gets extremely warm when just browsing in the app. Thanks in advance. Gr Bangin Beatz

1 Like
2

I have the same issue.

I have 1080p and 4K, both HEVC and not working anymore with the new player. It worked before.

1 Like
3

For 1080 there probably is a fix when you set the video quality to Max and subtitles to Automatic than 1080 will direct play 4k however will not play direct. Gr.

4

My 1080p HEVC files aren’t direct playing anymore after the Plex overhaul on iOS either. It worked great before. Even if I set it to original quality in the app (which is counter intuitive to it being ‘original’ quality)

There should be a button in quality settings called “Direct Stream” and if it can’t achieve this, then notify the end user and go to their transcoded ‘maximum’.

5

I’m having the same issue, my Ipad Air M2 transcode every HEVC, but my Iphone 15 Direct Play normally

6

Having the same issues. Furthermore, as my Plex server is a VM on a NAS, which never was meant to transcode stuff, I can’t even watch any of my HEVC videos on my iOS devices (iPad Air 4th gen, iPhone 15 Pro Max, latest iOS each), because I there now of course get a “not enough CPU for conversion…” message. Doesn’t matter if 1080p or 4k. Worked beautifully without transcoding before that update.

1 Like
7

Add another to the pile. Way to go Plex team, you broke something important for the 100th time this year so far again.

8

Same
Screen resolution and lip sync is all off on new ios app. If i use a hdmi on my phone to tv the image seems compressed. Never been an issue before, its how I watch films when travelling

The whole update is broken! So many things wrong with it

9

This is a known problem introduced in the 2025.13.0 version that’s supposedly going to be fixed this week.

1 Like
10

Same thing with me. “Not enough CPU”. Working like a charm before this new app.

11

read here https://forums.plex.tv/t/new-version-on-ios-2025-13-0-h265-transcode/913716/11

this issue will be solved by 2025.14.

1 Like
12

same issue here

13

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.