Server Version#: 1.32.0.6918
Player Version#: 1.67.2.3705-db506a00
When trying to play videos taken from my iPhone13 PRO which are 4k HDR, the Plex client on windows stutters constantly every second and the video has all sorts of rainbow colors and looks messed up (like rainbow colors).
The server says it’s direct playing both the video (4k DoVi/HLG (HEVC Main 10) and the audio (Unknown AAC Stereo).
However, I removed the audio and the video plays smoothly and the coloring now looks fine, but it changes the orientation from portrait to landscape mode??
Any ideas? Here’s the media info.
Media
Duration 1:03
Bitrate 53283 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Video Resolution 4K
Container MOV
Video Frame Rate 60p
Web Optimized No
Audio Profile lc
Video Profile main 10
Part
Duration 1:03
File IMG_0078.MOV
Size 400.16 MB
Audio Profile lc
Container MOV
Web Optimized No
Video Profile main 10
Codec HEVC
Bitrate 53001 kbps
D O V I B L Compat I D 4
D O V I B L Present true
D O V I Level 10
D O V I Present true
D O V I Profile 8
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
Chroma Location left
Chroma Subsampling 4:2:0
Codec ID hvc1
Coded Height 2160
Coded Width 3840
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc arib-std-b67
Frame Rate 59.998 fps
Height 2160
Level 5.1
Profile main 10
Ref Frames 1
Stream Identifier 1
Width 3840
Display Title 4K DoVi/HLG (HEVC Main 10)
Extended Display Title 4K DoVi/HLG (HEVC Main 10)
Codec AAC
Channels 2
Bitrate 191 kbps
Audio Channel Layout stereo
Profile lc
Sampling Rate 44100 Hz
Stream Identifier 2
Display Title Unknown (AAC Stereo)
Extended Display Title Unknown (AAC Stereo)
