Is anybody working at Plex going to fix the Nvidia shield startup freezing but audio plays and then catches up fix

General Discussions
,
21

Curious if you’re running your PMS on the Shield or on another host. I’m observing these issues with both client and server running on the same Shield TV Pro.

22

i’m running server on a NAS, so it’s not an issue specifically with running the server on the shield.

and regarding your step-by-step walkthru

  1. Wake Shield from sleep
  2. Start video playback and then immediately pause
  3. Allow Shield to go to screensaver
  4. Wake from screensaver
  5. Resume playback
  6. Observe audio playback starts but video playback doesn’t start for several seconds

steps 2-5 aren’t needed, as the issue happens straight away on playback. no need to pause etc to replicate it.

1 Like
23

I only put that there because I can very consistently replicate it using that path.

24

My movies are not on my shield they’re on a server and when I look at my server CPU and RAM it doesn’t even spike it all

25

I sent you the log files

26

My server currently runs on my NUC with storage on the NAS.

Because of the testing I do, I also have servers on much smaller machines (DS1815+ (c2538), DS418j, and TS-128A (armv8) pulling media from the NAS.

Everything is DirectPlay. (this is key)

27

my server runs on DS1019+, and i am seeing this issue.
everything is DirectPlay also.

28

@herman_munster

I will need your logs (Server and Player) of this happening (capture it happening in the logs you submit)

“Me too” is not actionable, sorry.

29

@manslayerms

How did you send me logs?

30

@ChuckPa - Just want to make sure you also saw my post in my original thread (opened in July.)
I thought we were keeping discussions there, as it has been open longer, etc.? Is there any way you can merge/close this thread into my existing thread?

I have been posting logs for months + just posted a new set of server (DEBUG) and shield logs, along with a sample file.

31

@Pow4Life181

Yes, I saw it. I am trying to figure out how to combine all these similar threads into one thread which makes sense.

By having multiple threads, a lot gets missed and a lot gets unnecessarily duplicated which only adds to confusion.

I am very interested in what happens when you test with my video?

  1. Create “Other Videos” section type.
  2. Add my video
  3. Play it.
32

Yeah I did test with your video and was unable to reproduce the issue, even after testing it a good 20+ times. So while it is specific to my video, I can also reproduce it easily with literally hundreds of my video files - but only ever on the Shield.

33

Can you provide a sample of one of them, AND the XML for it , so I may inspect ?

34

Sample (and corresponding logs) can be found here - [BUG]Shield Video Player frozen for 5-10 seconds at start of playback - #60 by Pow4Life181

XML files attached here. I have attached the XML for the sample file, as well as the XML for the full movie from which I cut the sample.
XML_Files.zip (16.7 KB)

35

In a zip file on a word document

36

My server is also a Western digital My cloud PR4100

37

@Pow4Life181

The sample I provided is HEVC BT2020.

Your file is H264 and BT709

What happens when you test with my file ?

Those are the logs I am requesting as that gives us a known reference point.

38

Your file plays fine - direct play everything, just like mine.

I am on holiday for the next week and I am unable to grab that specific set of logs, but to be honest, it is probably in the set that I already provided as I was testing your file only 10-20 minutes prior.

39

Thanks,

What I’m now anxiously awaiting are the results from others.

It give insight which direction we need to go in.

40

I think there are others in the other thread with the same issue that might be able to provide logs in the meantime :slight_smile: