Plex on Nvidia Shield 2019 Pro freezes after 11-13 minutes playback

Plex Players Streaming Devices
1

Server Version#: 1.18.7.2457
Player Version#: 7.29.1.16015

Plex as a player on the Shield has been completely broken for me for the last 3-4 days. No matter what the file is, the playback will freeze somewhere between 11-13 minutes. This hasn’t been fixed with today’s update (this was happening on the previous version too, though it would come up with different error messages - at present, it’s just freezing and/or buffering whilst saying the connection isn’t fast enough). This is definitely a client issue as the others all work fine, and the videos reload if I exit out and restart playback, but it will then freeze again after another 11-13 minutes, so movies are practically unwatchable.

Other similar recent topics have stated that turning off the experimental player fixes things, but this changes nothing in my case for some reason. H264 level has been set to 5.2 throughout. Some topics say uninstalling updates to Plex works, but no one has actually provided an explanation on how to do this and there’s nothing in the options I can find - I’ve uninstalled and reinstalled the app but this hasn’t been effective either.

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2

Aha! I’m not the only one! I’m getting pretty much the same behavior, except mine shows up after about 20 minutes of playback. Force stopping the Plex app is the only thing that helps, but as you say the problem just comes back after another 20 minutes.

I think I remember accepting a shield system update recently, I wonder if it’s relevant. I’m running the same client version as you.

3

Same problem…its this version of plex…update did it…i have 2 shields… one that got update is doing this and unwatchable. One i didnt update is working ok.

5

Same here, every 8 minutes

6

Same for me with 7.29 on a 2019 shield pro. LiveTV is fine but that is still using the old player.
I have to restart the shield to get it to play again, just killing the app doesn’t work.

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If I were to guess, I’d say yes. I didn’t keep an eye on versions whilst it was working, but it worked perfectly until just a few days ago for me.

11

Pretty sure its a 7.29 issue as it only started happening a week or so a go.

13

Check the setting in your server under Network->Terminate Sessions Paused for Longer Than and make sure its set to 0. This is a bug that was reported in beta forums but apparently made it to the 7.29 release.

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15

mine was set to 5.
now set to zero, will test later.

Worked, at 23mins now with no stopping. Mine was stopping at 8mins.
Full episode and no further issues

16

That setting did it for me. Weird that it never actually froze at 10 minutes like I had it set!

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0 by default, still have the same problem, it’s super annoying and even crashes the Plex Android app on my shield.

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Server Version#: 1.18.8.2461
Player Version#: 7.29.1.16015

Same issue on a Shield 2019 Pro. Several other client types without issues, and different media formats/qualities makes no noticeable difference.

“terminate paused sessions” is set to 0 already.

I hadn’t actually applied the latest Shield update and had the issue. I just applied it now and no change.

When the issue occurs, it appears to be general lag in the entire client - it’s slow browsing around the library or even just the settings menu.

19

for those of you with the setting already at zero, your issue is something different.

first try disabling the ‘new’ player, plex client > settings > advanced > new player = off

otherwise > new thread > reproduce issue > attach logs.

1 Like
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I have this problem as well with my 2019 Shield TV Pro and 2018 Shield TV; both auto-updated PLEX to 7.29.1.16015 which introduced the issue, then I downgraded them back to 7.28.0.15501 when 7.29 was pulled from Goolge Play, which solved the problem.

Last night they both auto-updated PLEX to 7.29.2.16071 and the problem is back, so going with the “Terminate Sessions…” fix for now.

21

I’m also having this issue since the Plex app update. I have a 2017 Shield. When I uninstall updates for the Plex media player app on the shield it works fine.

I am going to try the “terminate pause delay to 0”. I had it set to 15 min. Hopefully that works. Get’s annoying having to use some old version of Plex. :frowning:

Edit: Setting that to 0 fixed my issue. Thank you!

22

I was already set to zero. Set to 15, reset to zero, no improvement. Cannot figure out how to force Shield to load the 7.3x Beta.

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Lucky you. I’ve resorted to using Plex on Apple TV rather than the Shields on TVs where we have both. It fortunately doesn’t seem to happen on the Sony that has Android natively running, and therefore runs Plex integrated. All run 7.29.x. It clearly doesn’t work properly on the Shield.

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26

Tell me how and I’ll provide the materials. It is happening on all three of my Shields, so not a wholly isolated problem. Info below is the same for all.

Server version: 1.18.7.2457-77cb9455c
Player version: 7.29.2.16071
Shield Android TV SW: 8.0.2 (32.5.205.105)
Shield Model: P2571 (2015 I believe)

Server is running on Synology DS1813+ running DSM 6.2.2-24922 update 4 with 4G of RAM, 20% of which, and generally no more than 30% of which, is used during playback. This is an old box now dedicated to being a Plex media server. It has 20T of storage < 80% used. It has been considerably fuller without detriment to playback. All media is set to play at original quality. The box and Shields are hardwired through a gigabit network.

I look forward to your help in this matter.

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27

Hey Bud (chenks), if you don’t have the problem maybe… go away? I’ve seen you reply like this very unhelpfully on a number of threads. I’m glad it doesn’t affect you but that doesn’t mean it isn’t happening to many other affected people. It’s clearly more widespread than Plex cares to admit and they’re currently drowning trying to fix it based on how long the bug has been loose in the wild already.

Your responses are the equivalent of “I see everyone is panicking about the coronavirus but I don’t have it so it must not exist!”

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