is automatic REFRESH RATE SWITCHING gone in the new player?!!!?
i assume you’ll eventually fix the crazy UHD font size hack we have to do to make the new player usable. (how does it get released like this?!)
but if the automatic refresh rate switching is gone… that’s the end of plex…
every sane person will have to switch to emby theater… : (
how removing feature after feature after feature is considered improvement, i’ll never know… : (
looks like the buffer settings are gone as well… : (
Help me understand how the loss of refresh rate switching is the make or break feature for Plex? Maybe if you explain your use case for rate switching, and buffer settings, we can understand if there’s a case for a large majority of users.
Refresh rate switching is a function of any serious media player because it displays the video as it’s intended to be displayed.
Since other media players can do it…if Plex doesn’t, it’s shelved.
The fact that a Plex Employee has to ask why refresh rate switching is important is quite a shock and indicates to me that I should begin to look elsewhere. They’re obviously not hiring people serious about proper video.
After a 20 minute look at it myself I don’t think anyone would. 
I think you actually came to that conclusion a LOT faster than 20 minutes, but as a Brit you are just being kind.
lol
I am saddened to read this from a Plex employee. Of all people that should understand the importance of playing back media at its native refresh rate, it is you. 
The fact someone even has to ask for this speaks volumes about the direction Plex has gone in the pursuit of that subscription money / chasing the casual media market.
@elan I hope it was worth it. The direction this ship is being steered in is making everyone who cared about Plex seriously question alternatives. This is not what I asked when I wanted the SHIELD TV to be improved from its shocking state back in 2015. This shouldn’t be at the expense of HTPC users and their 10 foot UI.
I couldn’t agree more.
Although I long ago gave up on PMP as my passion for HDR grew…(the writing was on the wall for PMP when embedded development stopped) I still find this even more bizarre than many of Plex decisions over the recent years.
Sadly though I imagine many HTPC users are “old school” and the Plex user group who long since bought their lifetime subscription. So no option to vote with their wallet.
Out of curiosity regarding the Shield comment. I didn’t own one back in 2015 (I was probably using PMP) do you consider the Shield improved since then?
You have to be kidding me.
For proper film cadence and anyone and to watch a movie as it was filmed and intended this is required. You work for plex you should not have to answer that question.
And we also what audio pass through.
Two thoughts here:
That being said, I agree with the others (though possibly in kinder terms) that refresh rate switching is a feature that the staff at Plex should innately be aware of, and its importance to a subset of viewers. For viewers who have trouble with judder, it’s not an “afterthought feature”, for lack of a better description.
Without a doubt, the SHIELD TV is the comeback hero of the “set top” boxes. Back on launch day and for months afterwards, the device struggled to play 15FPS when using passthrough / refresh rate switching (pre ExoPlayer 2.x days). It struggled so much so that I switched to Plex Media Player as my main player on a HTPC. Nowadays it plays pretty much everything and outside of the questionable video quality output (versus a Linux based LibreELEC-toting HTPC), it’s pretty great (bar the half ported UNO UI but I digress).
Versus most other clients that I use regularly to be honest.
Thanks for clarifying.
Please count me among the users who feel this is a critical feature of a media player!
Please tell me this is a joke that a Plex employee seriously just asked why proper display refresh rate is important for enjoying video content.
The latest Shield Experience allows for color space and dynamic range switching. Resolution switching is also supported. Plex has refresh rate switching but once they get around to leveraging resolution switching—the PQ will be on par with PMP
I have to disagree here.
The scaler used on the 2015 SHIELD TV model at least (I have no idea about the 2017 model) is poor in comparison to any HTPC.
I compare using remux content on a Panasonic VT50 plasma, one of the top end plasma’s of its time. Every time I prefer using PMP via HTPC for the superior image quality. I know you’re saying in the future but I can see a visible difference now.
You misunderstood me. I agree with you that the Shield’s scaler is piss poor. With resolution switching in Emby, the native resolution is outputted to my LG OLED and produces a far superior PQ than leaving it up to the Shield.
Refresh rate switching is extremely important to me personally, which is why I use an Apple TV in the office and a SHIELD in my living room. I used to run HTPC for years, but I haven’t had to recently because of how far streaming devices have come as well as how our apps on them have improved.
Just one man’s opinion, but I am the original HTPC gansta here 
i’m sure you realize how spotty/iffy/constantly broken then unbroken then broken again… the refresh rate switching has been on the shield ; ) : ( hundreds of threads… i gave up trying to keep up with it : ) : (
whereas PMP just works.
I cannot fault the team’s effort to make the SHIELD TV a viable product, you’ve done really well in making that platform a success. What annoys me is that it is at the expense of another set of users Elan.
A OG HTPC gangsta would recognize that most of your power-users will want a 10 foot TV UI on their pre-existing setup regardless of what your metrics say. We all know Plex Media Player will break one day and when that day comes the only options I see that are viable for HTPC who want a 10 foot UI are:
Plex for Kodi (until that stops working as there’s been no more development on your end there… Would be nice to hear what @ruuk is working on these days given the silence on this front…)
PlexKodiConnect (a 3rd party solution not made by yourselves, again assuming this is still actively developed)
Let’s pose a scenario: Nvidia decide to stop making SHIELD TV’s in 5 or 10 years time…
What client on Windows & Mac is going to give your users that official" Plex designed" experience with a 10 foot UI?
Refresh rating switching is a must, if Plex keeps heading this direction will start looking at alternatives.
So many things wrong on how this new player is handled from not having proper display scaling in 2019 to removing basic features (keyboard navigation anyone…), PMP just felt good enough but this new player didn’t have proper user testing or even a public alpha / beta testing phase where this would have been pointed out.
The whole move to Uno is confusing enough already with it not following current iOS / iPadOS navigation logics and now this messing with the Windows side seems like you either need new developers and / or better communication with the community.
