Is there a limitation on the photo size to be shown in plex clients?

Plex Media Server Desktops & Laptops
1

Is there a limitation on the photo size to be shown in plex clients? I get “unable to load photo” on some larger > 100MB TIFF photo’s. The message is not related to the TIFF format or resolution as smaller Tiff files and JPEG with the same resolution are shown correctly.

If so why are smaller thumbnails not shown, preferrbly with a message that the photo cannot be full screen? I suspect there are thumbnails of these larger files as the photo tagging feature shows related photo’s and the photo’s are shown in the tag results?

Thank you

2

Hi Ludwig, do you have a sample I can test with?

3

I have sent a message as the sample is large. The behaviour is the same in all other plex clients.
thanks Ludwig

4

I’m sorry Ludwig, but I can’t seem to find your message.

5

In the PMS logs, there’s this entry:

Dec 07, 2016 21:35:37.065 [27408] ERROR - File requested for photo transcode is over maximum size of 104857600 bytes, refusing to transcode

So there seems to be a maximum limit of ~100MB per photo. I’ll discuss with the PMS team

6

The same here:

Feb 17, 2017 11:33:03.311 [0xe9511b90] ERROR - File requested for photo transcode is over maximum size of 104857600 bytes, refusing to transcode
Feb 17, 2017 11:33:03.311 [0xdaa23b90] DEBUG - Calling back into ourselves for photo to transcode, optimizing the process (status: -1)
Feb 17, 2017 11:33:03.311 [0xdaa23b90] ERROR - File requested for photo transcode is over maximum size of 104857600 bytes, refusing to transcode

File size of TIF Photo is 122MB

I’m running PLEX on QNAP

7

So ‘pombeirp’ did this ever get resolved? It seems not, as I just uploaded a bunch of TIFF files and it appears that every file over the 100MB size shows as “unable to load photo” - would be nice to see this lifted.

“In the PMS logs, there’s this entry:
Dec 07, 2016 21:35:37.065 [27408] ERROR - File requested for photo transcode is over maximum size of 104857600 bytes, refusing to transcode
So there seems to be a maximum limit of ~100MB per photo. I’ll discuss with the PMS team”___

8

I am also running into this issue on PlexPass 1.16.3.1402 with JPEG from a 5DmkIV. These range from 16-27MB.
Res: 6720 × 4480 pixels
DPI: 300 pixels/inch
Color: RGB
Colorsync: sRGB IEC61966-2.1