I’ve found this screen continuously causes my system to crash, and now that I am injured and getting up to reset after each episode is brutal I could really use some assistance.
This this screen exclusively causes my system to crash, can I disable this or load an old version of Plex so I don’t have to deal with this? It’s specifically the TV show Playing Next screen after one episode finishes. Thanks.
You can turn off Autoplay, but you can’t turn off the Post Play screen. Plex is very proud of that unwanted feature and as such you WILL have to see at least part of it. It’s a miracle we even get the option to turn Autoplay off.
Now we need to find out why it’s making your system crash and I guess we should start by finding out what’s crashing exactly.
What do you mean by ‘System’?
Your PMS? Your Device? Your TV? A Plex Client App?
Is this the windows store app? If so there’s an issue where the app crashes on the post play screen, which has been reported but sadly not yet fixed.
@WilhelmStroker said:
Is this the windows store app? If so there’s an issue where the app crashes on the post play screen, which has been reported but sadly not yet fixed.
Well, that’s easy enough to work-around:
Install PMP (which is a better app anyway) - top of the forum, downloads, get an app:
https://www.plex.tv/downloads/ <— that may take you right there - or get you close at least.
That depends. I use the win 10 app on a Surface Pro 4 and a Surface 3 in tablet mode. PMP is ■■■■ on a touch device.
Incidentally, on both devices it doesn’t crash, but on a cheapass 7 inch tablet I use for travel it does.
Ok, I’ll take your word for it.
Hopefully, for this discussion, @MankindCRF isn’t using a touch device and the PMP work-around will work in the short term, at least.
@JuiceWSA said:
You can turn off Autoplay, but you can’t turn off the Post Play screen. Plex is very proud of that unwanted feature and as such you WILL have to see at least part of it. It’s a miracle we even get the option to turn Autoplay off.Now we need to find out why it’s making your system crash and I guess we should start by finding out what’s crashing exactly.
What do you mean by ‘System’?
Your PMS? Your Device? Your TV? A Plex Client App?
Hi,
Thanks for assisting. Apologies for lack of clarity. By system, I mean the Plex browser/client I guess you would call it. I click on the icon on my desktop tray and it opens up http://127.0.0.1:3XXXX/web/index.html# in a web browser. This is what “crashes” after each show regardless of if I am streaming to my Roku/TV or to my tablet.
When I stream direct to my Roku or tablet when an episodes completes and it goes to the Playing Next page that when it crashes. On my laptop I’ll find a brief error message stating the server has crashed for an unknown reason and I have to restart it.
This only happens on TV shows, as movies and other categories I have do not crash the server when done watching. Sorry not sure what PMS stands for with regards to Plex and googling that was less then helpful. I’m not sure if that PMP program applies to me or not, but I can look into that once I get back home tomorrow. With that additional information do you still think that will solve my problem? Thanks for your help.
Hmmmm.
PMS = Plex Media Server.
It sounds like the whole thing is going up in smoke triggered by everything you own. Not too good.
When you get home grab a full set of log files:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Drag zip file to message window and drop it.
The investigation will begin at that point and whoever is helping you will tell you what to do next. It will probably contain triggering the explosion and providing more log files, but wait for instructions before you supply anything other than the initial set of log files requested above.
@JuiceWSA said:
Hmmmm.PMS = Plex Media Server.
It sounds like the whole thing is going up in smoke triggered by everything you own. Not too good.When you get home grab a full set of log files:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Drag zip file to message window and drop it.The investigation will begin at that point and whoever is helping you will tell you what to do next. It will probably contain triggering the explosion and providing more log files, but wait for instructions before you supply anything other than the initial set of log files requested above.
Thanks for the info. Here is the attached file, any help is much appreciated!
I don’t know what that is, but it ain’t a zip file of your logs - perhaps that’s part of the issue.
Perhaps @OttoKerner / @astrofisher knows something I don’t.
Anyway, try it again:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files <---- read this page and do what it says to create a zip file of your logs.
Drag zip file to message window and drop it.
Details:
Plexweb/Settings/Server/Help/
Click the big orange button that says: Download Logs
Plex should create a zip file and put it in your Windows Downloads Folder.
Drag Zip file to message window and drop it.
@JuiceWSA said:
Plexweb/Settings/Server/Help/
Click the big orange button that says: Download Logs
Sadly this is my current problem. I go to Plexweb/Settings/Server/Help/
Maybe I am thinking of Plexweb as the wrong thing, but when I go to Plex on my browser, then settings, then servers I don’t get a help option. I’m stuck on the following page:
http://imgur.com/a/vRTNX
Thanks again for helping. This has been a total nightmare having a pulled back while only being able to watch TV all day for entertainment. Yet, I have to get up after each show.
Double click the Plex icon in the system tray (lower right - near the clock) - or right click that icon then click ‘Open Plex’.
That should open Plexweb - if not describe in more detail what you are opening.
Screenshots can be added to a message just like a zip file - drag to a message window and drop it.
@JuiceWSA said:
Double click the Plex icon in the system tray (lower right - near the clock) - or right click that icon then click ‘Open Plex’.That should open Plexweb - if not describe in more detail what you are opening.
Screenshots can be added to a message just like a zip file - drag to a message window and drop it.
This would be where I am getting stuck as it appears I don’t have the help option. I re-installed plex as I thought maybe I had an old version. Thanks for your help!
You do have an old version of Plex I “think” that all platforms are at 1.x in server versions.
You aren’t by any chance on the Shield as a server are you? I remember when I was testing the Shield I was stuck at 0.9.x for several days before it finally updated.
That version looks to be over 2 years old.
The version of the server you are currently running was released back in December 2014. Needless to say you are running a very old version of the server.
Click the downloads link at the top of the forum and download/install the latest version!
A complete ‘Do-Over’ wouldn’t be a bad idea and if all your stuff is Compliant (easily re-matched) that’s what I would do.
If you roll the bones with just the upgrade I would ‘refresh’ everything, empty trash, clean bundles and optimize the database right off the bat.
Then go to:
Plexweb/Settings/Server/Show Advanced/
scroll down and check the box next to Automatically Download Updates.
For right now I’d prefer he DOESN’T do DELETE TRASH, CLEAN BUNDLES or OPTIMIZE the database until we know it’s working correctly (if it does). If it doesn’t work then the log files might help. If he starts to “optimize” things then if there are errors they could be magnified or expanded.
Nothing wrong with doing them in time but not quite yet.
Carlo
How embarrassing. What confuses me is I did re-download and install, but perhaps I downloaded from a link on the page in the screen cap above which is why I’ve been stuck in this loop. To be totally honest, I’m usually ahead of he curve but honestly feel stupid when it comes to dealing with Plex, I can’t thank you guys enough. I’ll give it a go when I get home tonight.
Actually, as I started following that download path, I knew for sure I have re-downloaded a few times. I looked into it, and noticed something unusual.
When I first go to the settings - web I get the following screen that shows version 2.4.9:
However when I then click on the server option in the upper right, I get the following screen showing version 0.9.11.7:
Is it a case where like Elijah_Baley said above is something stuck and not getting updated when uninstalling and re-installing? Thanks!
