Is there anyway to directly get Plex Support from someone at Plex?

General Discussions
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I would think that would be ok to have mappings to that drive as long as nothing is making connections that is locking files that Plex needs via that inbound network mapping. I’ll defer an opinion to @DaveBinM on all of this of course.

There are several consecutive recordings of Van Helsing happening, which should be ok but makes it interesting:

  • First, at 7:30, the “6:30 Van Helsing recording” process starts to move the file from the D:\ grab location to the final destination on E:\
  • Then within the same second the “7:30 Van Helsing recording” prcoess fails to start with an error. Interestingly this one is using a .grab on E:\ where the 6:30 was using a .grab on D:\
  • Then, still in the same second, the “6:30 Van Helsing recording” fails on the move of the file to it’s final E:\ location.

Does this library have multiple locations, one on D:\ and one on E:\? It’s really interesting that one recording was using a grab on the D:\ drive, then the second tried to start with a grab on the E:\ drive. Is E:\ local or mapped? I’m wondering if somehow the almost concurrent E:\ access is creating an issue, or it’s just having issues with E:\ in general.

I found this thread where people were getting some of the same errors, and one does talk about having a library with multiple locations.

Log Details

Nov 01, 2019 07:30:00.542 [5912] DEBUG - DVR:Grabber: Scheduling ‘Van Helsing - E9 - Wakey, Wakey’ for assimilation.
Nov 01, 2019 07:30:00.543 [7412] DEBUG - DVR:Subscription: Resolved subscription to library item ‘Van Helsing’ (5655)
Nov 01, 2019 07:30:00.545 [7412] DEBUG - There were 1 top-level paths for Van Helsing.
Nov 01, 2019 07:30:00.545 [7412] DEBUG - DVR:Grabber: Postprocessing, we’re going to put Van Helsing - E9 - Wakey, Wakey in E:\TV Shows\Van Helsing\Season 02\Van Helsing (2016) - S02E09 - Wakey Wakey.ts
Nov 01, 2019 07:30:00.546 [7412] DEBUG - DVR:Grabber: Moving “D:\TV Shows.grab\d53f8cfd042f6bd8fe570361bc09d000358605dc\Van Helsing (2016) - S02E09 - Wakey Wakey.ts” to “E:\TV Shows\Van Helsing\Season 02\Van Helsing (2016) - S02E09 - Wakey Wakey.ts”

Then some log entries for the 7:30 Van Helsing recording and it failed to start:

Nov 01, 2019 07:30:00.362 [9232] DEBUG - Job running: EAE_ROOT=‘\?\D:\Plex\Transcode\Sessions\EasyAudioEncoder’ FFMPEG_EXTERNAL_LIBS=‘C:\Users\Plex\AppData\Local\Plex\ Media\ Server\Plex\ Media\ Server\Codecs\395e79c-2735-windows-x86\’ X_PLEX_TOKEN=‘xxxxxxxxxxxxxxxxxxxx’ C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe -codec:0 mpeg2video -noaccurate_seek -live_start_index 0 -probesize 20000000 -i http://127.0.0.1:32400/livetv/sessions/013b3344-7155-4488-8982-20004ef1c54e/fbaeb523-d2de-40cc-b791-06ed759f828b/index.m3u8?offset=3597.800925&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx -map 0:0 -codec:0 copy -map 0:1 -metadata:s:1 language=eng -codec:1 copy -map 0:2 -metadata:s:2 language=spa -codec:2 copy -f mpegts -map_metadata -1 -map_chapters -1 “E:\TV Shows.grab\9a2abd3810e6521a863fbdb67bb6872ff6e64212\Van Helsing (2016) - S02E10 - Base Pair.ts” -y -nostats -loglevel quiet -loglevel_plex error -xioerror -progressurl http://127.0.0.1:32400/video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress
Nov 01, 2019 07:30:00.365 [9232] DEBUG - Jobs: Starting child process with pid 7036
Nov 01, 2019 07:30:00.447 [9328] DEBUG - Request: [127.0.0.1:60729 (Loopback)] PUT /video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress?status=startup (12 live) Signed-in Token (Shabashaly) (range: bytes=0-)
Nov 01, 2019 07:30:00.448 [10036] DEBUG - Completed: [127.0.0.1:60729] 204 PUT /video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress?status=startup (12 live) 0ms 203 bytes (pipelined: 1) (range: bytes=0-)
Nov 01, 2019 07:30:00.456 [0416] DEBUG - Request: [127.0.0.1:60729 (Loopback)] PUT /video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress?status=startup (12 live) Signed-in Token (Shabashaly) (range: bytes=0-)
Nov 01, 2019 07:30:00.457 [10036] DEBUG - Completed: [127.0.0.1:60729] 204 PUT /video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress?status=startup (12 live) 0ms 203 bytes (pipelined: 2) (range: bytes=0-)
Nov 01, 2019 07:30:00.457 [6068] DEBUG - Request: [127.0.0.1:60729 (Loopback)] PUT /video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress?status=opening (11 live) Signed-in Token (Shabashaly) (range: bytes=0-)
Nov 01, 2019 07:30:00.458 [10040] DEBUG - Completed: [127.0.0.1:60729] 204 PUT /video/:/transcode/session/fbaeb523-d2de-40cc-b791-06ed759f828b/2cfedbe0-7cb8-4611-9ac3-6e45a9c3cece/progress?status=opening (11 live) 0ms 203 bytes (pipelined: 3) (range: bytes=0-)
Nov 01, 2019 07:30:00.459 [11936] DEBUG - buildLiveM3U8: min 0 max 3597 ended 0
Nov 01, 2019 07:30:00.460 [9692] DEBUG - buildLiveM3U8: min 0 max 3597 ended 0
Nov 01, 2019 07:30:00.461 [9328] DEBUG - buildLiveM3U8: min 0 max 3597 ended 0
Nov 01, 2019 07:30:00.462 [12220] ERROR - [Transcoder] http://127.0.0.1:32400/livetv/sessions/013b3344-7155-4488-8982-20004ef1c54e/fbaeb523-d2de-40cc-b791-06ed759f828b/index.m3u8?offset=3597.800925&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: End of file
Nov 01, 2019 07:30:00.467 [9328] DEBUG - buildLiveM3U8: ended due to segment 3597.781800 past end time 2019-11-01 11:30:00.000000000 +0000
Nov 01, 2019 07:30:00.469 [6324] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe’ exit code for process 7036 is 1 (failure)
Nov 01, 2019 07:30:00.469 [9232] DEBUG - TranscodeSession: session failed while waiting for duration
Nov 01, 2019 07:30:00.470 [9232] ERROR - Failed to start session.
Nov 01, 2019 07:30:00.470 [2216] DEBUG - Streaming Resource: Terminated session 0xdbe3480:fbaeb523-d2de-40cc-b791-06ed759f828b with reason Recording failed. Please check your tuner or antenna.
Nov 01, 2019 07:30:00.470 [9232] ERROR - DVR:Recorder: Unable to create transcode session or session failed to start.

Then an error on the moving of the file for the 6:30 recording:

Nov 01, 2019 07:30:54.393 [7412] ERROR - DVR:Assimilator: Either section (2) or section location (2) didn’t exist.
Nov 01, 2019 07:30:54.393 [7412] DEBUG - DVR:Grabber: Operation for ‘Van Helsing - E9 - Wakey, Wakey’ on channel 680 completed with status error (The destination library or location did not exist)