Issue when trying to Resume a movie

Dev Community Apps & Creations
1

I have PlexConnect working well (with the certificate) running on the same iMac i7 Quad than my PMS.  I'm running OS X 10.8.5 beta and it works well, except if I stop a movie/TV show, then try to resume it latter.

 

If I choose "resume", The movie resume with no picture.  I have sound, but no picture.

 

Playing a different movie or choosing to restart the movie, it will work!

 

does anyone else experience that kind of issue ?

2

Version of PMS, Plexconnect, and ATV firmware?

3

PMS: Latest version for the Plexpass

PlexCONNECT : Last git Pull as of yesterday night

ATV Firmware 5.3 (last currently in production)

Version of PMS, Plexconnect, and ATV firmware?

4

Does this happen all of the time? Or only occassionally?

5

I only tried yesterday night. On this movie, always. On another one the other day, it was the same.

I rebooted the imac, the pms, plexconnect and the apple tv…

6

You should test more movies to see if it might be specific to certain files/encodings. I would then set log level in settings.cfg to High, quit Plexconnect, restart and then go through the process of reproducing the issue. Then attach the Plexconnect.log file to a post in this thread.

7

Ok, I did some extra testing.  It's not all files.  They are all MKV 1080p, but was not produced by same people.  The one that doesn't work on PlexConnect do works on PLEX iOS client and PLEX web (it eliminates that the PMS can't work with those files).  

Here is the MediaInfo of one of the files that doesn't resume (on those same files, there is also a issue when fast-forwarding and it tries to play when I hit play again it will 'spin' forever).  

General
Unique ID : 222135854836299938565116289448454350882 (0xA71DCF38738904AF8A8FD42D73336822)
Complete name : File.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 16.0 GiB
Duration : 2h 3mn
Overall bit rate mode : Variable
Overall bit rate : 18.6 Mbps
Movie name : World.War.Z.2013.Unrated.Cut.MULTi.1080p.BluRay.x264.AC3.DTS-HDMA-TMB
Encoded date : UTC 2013-09-03 10:03:31
Writing application : mkvmerge v6.3.0 ('You can't stop me!') built on Jun 28 2013 20:09:41
Writing library : libebml v1.3.0 + libmatroska v1.4.0
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 2h 3mn
Nominal bit rate : 13.0 Mbps
Width : 1 920 pixels
Height : 800 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.353
Title : English
Writing library : x264 core 135 r2345 f0c1c53
Encoding settings : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=11 / psy=1 / psy_rd=0.99:0.05 / mixed_ref=1 / me_range=64 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=6,6 / fast_pskip=0 / chroma_qp_offset=-3 / threads=18 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=1 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=250 / rc=2pass / mbtree=1 / bitrate=12990 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=50666 / vbv_bufsize=50666 / nal_hrd=none / ip_ratio=1.40 / aq=2:1.00
Language : English
Default : Yes
Forced : No
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Mode : 16
Format settings, Endianness : Big
Codec ID : A_DTS
Duration : 2h 3mn
Bit rate mode : Variable
Bit rate : Unknown / 1 509 Kbps
Channel(s) : 8 channels / 6 channels
Channel positions : Front: L C R, Side: L R, Back: L R, LFE / Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Title : English
Language : English
Default : Yes
Forced : No
Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 2h 3mn
Bit rate mode : Constant
Bit rate : 640 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 563 MiB (3%)
Title : French
Language : French
Default : No
Forced : No
Text #1
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : French
Language : French
Default : Yes
Forced : No
Text #2
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Forced
Language : French
Default : No
Forced : No
Menu
00:00:00.000 : en:
00:05:05.179 : en:
00:13:53.999 : en:
00:22:43.195 : en:
00:29:46.034 : en:
00:35:21.494 : en:
00:42:23.457 : en:
00:52:37.946 : en:
00:58:53.821 : en:
01:07:18.868 : en:
01:15:11.757 : en:
01:24:02.037 : en:
01:29:08.801 : en:
01:34:50.518 : en:
01:43:45.469 : en:
01:52:17.981 : en:
01:55:51.653 : en:
02:03:03.417 : en:

Attached is also the PlexConnect.log with settings set to HIGH.

https://dl.dropboxusercontent.com/u/16957/PlexConnect.log

8

Can someone try to help ?? It's really not cool to have only a semi-working solution :(

9

I haven’t commented further because of my personal lack of knowledge of the encoding of files, transcoding, and PMS.

10

Log is somewhat strange...

It seems that for Pause/Play the point in time is recorded correctly, but Stop has issues. But why should that happen just on this  file?

16:36:53 ATVLogger: Player state: Loading at this time: 0

16:37:02 ATVLogger: Player state: Playing at this time: 1210

16:37:08 ATVLogger: Player state: Paused at this time: 1216.464829879

16:37:10 ATVLogger: Player state: Playing at this time: 1216.464829879
16:37:16 ATVLogger: Player state: Stopped at this time: 0

16:37:28 ATVLogger: Player state: Loading at this time: 0

16:37:35 ATVLogger: Player state: Playing at this time: 1220

16:37:48 ATVLogger: Player state: Stopped at this time: 0

11

It’s not just one file, but some of them. Strange they work fine with plex web and plex for ios, don’t you think?

12

Just checked back with Roidy... the "stopped=0" is fine. We are going through the code and might have to provide a file with more logging on the JS side.

13

Have you tried remuxing the file from MKV to M4V using Subler or some similar program. Remuxing only takes a few minutes and I would be interested to see if the file plays once it is converted to a native ATV format.

14

...or try to force transcoding - not just direct streaming - by reducing the bitrate to one that is lower than the current movie bitrate.

15

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