Issue with Plex Media Server not removing unavailable files

Server Version#: 1.18.8.2527
Player Version#: 4.22.2

I’ve had an issue for a little while now where media that is flagging as unavailable are not being auto removed from my library. I have followed Unavailable media not removed when emptying trash but it is not resolving. I intentionally have it set to my library scans periodically and to empty trash after each scan. I’ve gone to settings > manage > troubleshooting and did both optimize database and clean bundles. I’ve manually emptied trash of my different libraries where media has been moved/deleted, but the unavailable media remains. I move media from time to time or download a different version of a TV season (or had a hard drive die on me recently and had to download new versions) but the old media info isn’t being removed. Attaching log files as suggested from the link above.

Plex Media Server Logs_2020-04-03_22-01-40.zip (6.2 MB)

Bump.

I’m having the same issue since about 2 or 3 weeks ago. I’m also having to manually match every show that I add, though I’m not sure if that’s a more recent problem or if they’re related at all.

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