Hello world,
I have the logs from my server. I have a managed user that can watch on her Android, however the TV in her house just times out. Could someone kindly request the logs from me (meaning which ones to send) so we can see if we can get this going?
Much appreciated!
Brian
The very last entry is her attempting to watch on the Vizio.
Thank you
Latest after her logging enabled. Hope this helps.
Thanks
Hi there. @trumpy81 asked me to take a look at your logs. Unfortunately, you may have grabbed the logs too soon. I see her TV requesting the playback, and your server starting to generate the transcode session, then you got the log before any error was logged. Can you grab your logs again? The info may still be in there if yo haven’t done too much in the mean time.
Ignore my previous comment. I was looking at the very end of your log where it looks like your user started another video. I see that going back up your log, there was an earlier playback attempt that dud error out.
The error doe not provide any specific indication of the issue. Basically, PMS started generating a direct stream video where the video is being copied but the audio is being transcoded from AC3 to AAC. Your user’s TV requested the first part of the video, PMS delivered it, the TV tried playing the video, then it appears to stop there. The TV just times out trying to play that video. There is an error that PMS identified while generating the stream.
Sep 30, 2017 21:39:40.568 [11108] ERROR - [Transcoder] [mp4 @ 095be7c0] Application provided duration: -16 / timestamp: 2300904 is out of range for mov/mp4 format
Since the video is being direct streamed, an error in the file may get transmitted to the user, and the result could be the timeout your user is seeing. As a test, have your user lower the quality setting on the TV. This should force the video to get transcoded and the error will not get transmitted to the user.
Part of the problem is that the tv is a 75” tv! Lowering quality much below 2mbps (720p) will really degrade further due to scaling I’m afraid. Let me know what you might like to see. Just try limiting further and further and see if it plays at all?
Thanks
Like I said, it is just a test. If the video plays when being transcoded, then it would point to a problem with the original file. If this is the case, I would recommend finding your original source and re-encoding the videos again. And if you are going to be streaming 720p video to a 75 inch TV, you might want to use a setting higher than 2 Mbps.
Ok. We shall test again. I only reduce so low as my total household upload is 5mbps at best from my local cable provider.
