Issue with Xbox 360 only

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1

Hello guys,

I love Plex, i’m using it since few years for now, and it’s totally awesome :slight_smile:

Recently (less than 2 month i would say), i cannot read anything from an Xbox 360 from the web, the movie load and it never begins.

Everything is fine locally and remotely from an iOS device, i guess the processor behind is stronger.

The server is configured since the beginning on a HP MicroServer Gen 8 with this CPU i3-4130, OS is Xpenology 6.1.7

I have attached the log, but i can see a lot of these :

Dec 21, 2019 11:58:28.662 [0x7f2f245a9700] ERROR - MDE: unable to find a working transcode profile for video stream
Dec 21, 2019 11:58:28.662 [0x7f2f245a9700] ERROR - MDE: no compatible media decisions are available
Dec 21, 2019 11:58:32.737 [0x7f2e9c641700] WARN - Transcode runner appears to have died.
Dec 21, 2019 12:02:41.233 [0x7f2ea0855700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Dec 21, 2019 12:03:04.484 [0x7f2ea19e9700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 21, 2019 12:03:04.484 [0x7f2ea19e9700] ERROR - [FFMPEG] - Could not dynamically load CUDA

I have this error : “Error communicating with the Plex media server. Make sure it’s turned on and accessible and try again.”

If someone have an idea that would be really good.

Plex Media Server Logs_2019-12-21_12-05-46.zip (1007.4 KB)

2

please turn DEBUG logging on, keeping VERBOSE off. (it doesn’t use more space with DEBUG on)

Your logs show only errors but it also indicates Database fragmentation (Scheduled Tasks - Optimize Database)

Dec 20, 2019 02:00:34.083 [0x7f2f26efc700] WARN - JobManager: Could not find job for handle 14203
Dec 20, 2019 02:04:13.291 [0x7f2ea16fb700] WARN - SLOW QUERY: It took 400.000000 ms to retrieve 1 items.
Dec 20, 2019 02:04:38.523 [0x7f2ea16fb700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 1 items.
Dec 20, 2019 02:04:43.955 [0x7f2f26efc700] WARN - Held transaction for too long (../Library/MetadataCollection.cpp:237): 0.120000 seconds

After enabling DEBUG logging, restart PMS so we can see what it’s trying to do at time of failure.

3

Hi ChuckPA,

Thank you for your reply, sorry for the delay, the end of the year is pretty busy for everythone i guess :slight_smile:

This is the last log, i have enable logging (not detailed) / restart PMS but don’t see any verbose option to disable.

Plex Media Server Logs_2019-12-31_13-22-57.zip (988.2 KB)

4

You didn’t enable DEBUG. (Did you remember to click “SAVE” when done? )

Settings - Server - General - Show Advanced

Dec 31, 2019 13:15:18.911 [0x7f5401526700] INFO - Refreshing paths watched by LibraryUpdateManager
Dec 31, 2019 13:15:20.349 [0x7f53e3735700] INFO - AutoUpdate: no updates available
Dec 31, 2019 13:15:21.624 [0x7f5403e79700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (4b6cf9b5-c351-4e5f-804e-37b6ec9f8471, expected fcfd5889-be9d-4daf-8a87-6d797cdbf8b6)
Dec 31, 2019 13:15:21.712 [0x7f5400c5c700] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
Dec 31, 2019 13:15:21.833 [0x7f5400c5c700] INFO - [PlexRelay] Allocated port 25263 for remote forward to 127.0.0.1:32401
Dec 31, 2019 13:16:45.168 [0x7f5400680700] INFO - AutoUpdate: no updates available
Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:29.958 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:29.958 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:29.959 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:29.959 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:53.344 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:53.344 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:19:53.345 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:19:53.345 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:20:55.811 [0x7f54035af700] INFO - AutoUpdate: no updates available
Dec 31, 2019 13:21:31.861 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:21:31.861 [0x7f53a3159700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:21:31.862 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:21:31.862 [0x7f53a3159700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:21:31.863 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Dec 31, 2019 13:21:31.863 [0x7f53a3159700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Dec 31, 2019 13:21:31.864 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
5

Yes, it’s saved. The option is on this.

1064×248 127 KB

Disable / Enable / Detailed

6

Hello , i have exactly the same problem… :sanglot:
it work well with my xbox one, macbook pro, android tablet…

7

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