Very often when I try to play films that have subtitles Plex comes up with a variation of “Your player is not powerful enough to play this file” “An unexpected playback problem occurred” or “The file associated with this item is not accessible by the server”. When I turn off subtitles the files are then always able to play.
The subtitles themselves are not bad and work with other players. Wondering if there is going to be a fix for this? Have tried a few solutions suggested for these error codes popping up but nothing else has worked.
(File removed) Here you go. The same error comes up on some of these same files now even though they have worked before and work in the older version of PLEX.
The subtitles you’re trying to play (VOBSUB) require a transcode because the app can’t render them natively. Seems like your server isn’t powerful enough to transcode the video. I suggest downloading some .srt subtitles from opensubtitles.org or the built-in subtitles search so you can play back subtitles without needing to transcode.
Hi there. Thanks for your response. Are there any plans to make the app able to render them natively? It’s very annoying that it doesn’t work. I don’t quite understand why the app is saying my server isn’t powerful enough to transcode teeny-tiny text files but I can watch 4K movies without any issues all the time.
When I do the srt downloading I have issues in that they are generally not that great quality but also the app seems to forget that it has downloaded them so I have to re-download anytime I try to re-watch.
A fix in the latest version would be amazing. I watch a lot of foreign language films and it makes film-watching frustrating for me. Esp. considering I bought a NAS to watch films!
Hi @sLumpy or Plex team, is there any intention to address the issue as detailed above? It would be really appreciated! It is still causing me lots of problems (and stress) because it means that I can’t watch certain things with subtitles
Seems like I have the same problem on my samsung 2020 TV. It happens for me on movies with DTS soundtrack. If I have .srt subtitles enabled, then it converts the videostream H264 to H264. If I disable .srt, the videostream plays without converting.
H264 movies with AAC or AC3 soundtrack directplays fine, even with .srt subtitles enabled
is there any intention to address the issue as detailed above?
There is currently no plans to include VOBSUB parsing at this time.
Seems like I have the same problem on my samsung 2020 TV. It happens for me on movies with DTS soundtrack
You can’t direct play DTS on 2018+ devices, so we need to transcode audio, and since you’re transcoding audio on a 2020 device, you’re running into this problem.
It has not been a Plex application update since 12/8-2020. (v/5.1.0) client 5.11.2 - PV 4
The problem became bigger with the last two updates from Samsung. They changed something and made it worse!
From what I have noticed it is missing codecs and unsupported format/convert possibilities from the Plex application. Or can turn it around and say Samsung with their solution have some weird and unnecessary limitations!
I use dual band WiFi 900Mbps available and the steaming is flawless, IF I have set the preview setting to off, and the sound format is AC3. DTS or true-HD shows fault on missing codecs and closes the application.
Also ended up with optical cable between hub and amplifier instead of HDMI. This setup is the best I have found…
Yes! Love Plex but been hating it quite a bit recently too! I keep trying to show it off to people and it doesn’t work in lots of specific cases! Leads to embarrassment…
Plex team please solve these issues.
Subtitles messing the whole set up comes up in my use case quit eoften as I watch quite a few foreign films. Some support/fixes in this domain would be much appreciate @sLumpy@Plex
