I have previously been running plex media server off my desktop PC successfully. With my user details I can access the server on same network but when I try for example using my wifes login on the TV in the livingroom (same network) or even my login on various devices, message comes up on screen “cannot connnect to server”. Plex is authorised thru firewall, no settings to mu knowledge have been changed, no VPN running. From what I have checked i can’t see whats wrong, could do with big time help from a Plex genius. Even my relatives remotely cannot access the server either.
Merely inviting other user accounts is not enough.
The invited user account has also to accept the invitation.
While logged in to plex.tv with the invited user account, visit https://app.plex.tv
Then click on the user avatar in the upper, right corner,
then “View Profile”
then the button “Requests”.
Accept the invitation.
For people living in the same household, it may be convenient to join the same Plex Home.
This allows you to quickly switch the used Plex account on shared playback devices (i.e. the TV in the living room).
It also allows the server owner to grant certain benefits of their Plex Pass to the members of the Plex Home.
The subsequent invitation to join a Plex Home is a separate step and also requires acceptance by the invitee. (same place as the previous invitation)
thanks so far for reply, all the other userrs were already invited and acceptred, there is about 12 users. The whole system was previously working ok with no issues and remote users could access, but not now and I cant see any changes to settings.
FGor ease of fixing, should I delete all the software from this pc and set everything up as a fresh server, I have all the files on a serperate internal hard drive so they wont be lost.
Sorry, I can’t confirm that.
There is one server on the user account that you are using to post here.
To this server were 4 users invited a few days ago, of which none has accepted yet.
Did you inadvertently use a different user account to perform those invitations?
quite possibly, is there a way to see what the original user account would have been, as i say, it was working fine until about a month ago so anything previously would be accurate as the user account. I really need some basic help to get this back to what it was
I cannot know that. If you used a different user account before, it is not connected to the one that you are using now.
I only know that your current account has a Plex Pass, which is a good thing to have on an account with a Plex Media Server.
So I propose that this is the one you’ll want to be using going forward (unless you happen to have more than one account with a Plex Pass).
First thing you should do is to stop and restart your Plex server.
Use the task tray Plex icon and right-click on it to stop the server.
Then restart Plex server using the regular Windows Start menu.
Now press the refresh button of your web browser.
If you then still have administrative access to your server, fetch the server logs and inspect Plex Media Server.log. Among the first 50 linees should be the email address of the user account, which is connected ot the server.
