iTunes playlist is empty (“Unable to load items")

Plex Media Server NAS & Devices
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Server Version#: 1.16.5.1488
Songs on MyCloud
iTunes plugin at C:\Users\name\Music\iTunes\iTunes Music Library.xml

Hi, I have imported iTunes playlists but when I click on a particular playlist to open it, it does not show any song in that list. All I see is a blank page with the message “Unable to load items”.

However, I can play the playlist (not a particular song initially, but the entire list) and once I start playing the playlist and then click on the “Play Queue” icon while a song is playing, I can see the list of the songs in that playlist; I can even click on another song to play it!

I have researched extensively here and google in general, tried everything I found and could think of. No luck…

Any ideas what I am doing wrong and how do I fix it. Any help is greatly appreciated. THANK YOU!!

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Hey Good Samaritans out there! Have you run into this issue? How did you solve it? Any good ideas to share, please!

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Just did a server update to 1.16.5.1554 hoping this will resolve the issue… no luck!

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Some good progress: re-installed and “cleaned” the database (on assumption there was some corruption) and now I can see the songs in the playlists.

BUT … each of the seven playlists does NOT have all the songs, some missing a few some missing almost 50 out of 1,500 songs.

Anyone has an idea why???

AND I have another problem: when I tray to access Plex through Sonos, it can see the playlists and the songs in the playlist but it cannot play them (get some “can’t queue song” error). Will put a separate post here and at Sonos.

Stay tuned…

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