iTunes Store/connection to Apple unavailable - Synology DS212J+/aTV3

[schmurnan]

Hi there,

 

I've had Plex installed on my Synology DS212J+ for the best part of 12 months now, and all have worked perfectly throughout.  However, I recently updated the software on my aTV3 and Plex has stopped working. Nothing has changed in either ATVSettings.cfg nor Settings.cfg, nor has the IP address, DNS, anything else changed on my setup.  I quite often get the 'Computers' and 'Settings' icons on my aTV, but can normally resolve this by reconnecting the WiFi (again, not something that has ever happened until recently).  But the problem I'm faced with when connected is that I can't sign into the iTunes Store nor Apple, and therefore can't use anything - Plex, Netflix, etc.

 

I've confirmed that PMS is working on all my other devices (i.e. Blu-ray players, PS4, etc.) and I used it as recently as last night... so the problem is clearly the connectivity between my NAS and the aTV.

 

I was having a problem with another DNS Server already running on port 53 (UDP), but found that there was a Python daemon process running on there, so killed it.  Then had to do the same with port 81.  Restarted the NAS and PlexConnect, and all was fine again.  I've changed the DNS on the aTV to the IP address of my NAS (like I said, this was all working for the best part of a year), and the http://trailers.apple.com/trailers.cer is still present in the Profiles on my aTV.  So I've tried pretty much everything I know to try based on these forums and the Wiki, but have now reached the point where I'm at a loss.  Therefore any help would be immensely appreciated.  I'm getting tired of sitting downstairs until the wee small hours just to watch the new series of True Blood!

 

Anyway, here's all my setup details...

 

• Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):
  Apple TV 3 running 6.2 (6698.99.50.31)

• The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
  192.168.1.100

• The local IP address of the device that PlexConnect is installed on:
  192.168.1.100

• The device and operating system (including version number) that PlexConnect is installed on:
  Synology DS212J+ NAS drive running DSM 5.0-4493 Update 2

• The device and operating system (including version number) that the Plex media server (PMS) is installed on:
  As above

• The Plex media server (PMS) version number you are running (do not put 'latest'):
  0.9.9.12.504-3e7f93c

• The local IP address of the device that the Plex media server (PMS) is installed on:
  192.168.1.100

• The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.
  0.3-12

• The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)
  [PlexConnect]
  port_pms = 32400
  port_webserver = 81
  ip_plexconnect = 0.0.0.0
  certfile = ../../etc/certificates/trailers.pem
  ip_dnsmaster = 8.8.8.8
  loglevel = Normal (for the purpose of reporting the issue it has been set to 'High')
  enable_dnsserver = True
  logpath = ../../var
  ip_pms = 0.0.0.0
  enable_plexgdm = True
  hosttointercept = trailers.apple.com
  port_ssl = 443
  enable_webserver_ssl = True
  prevent_atv_update = True
  port_dnsserver = 53
  enable_plexconnect_autodetect = True

• A detailed description of the issue (the clearer you can make this the better):
  (Pasted from above) I've had Plex installed on my Synology DS212J+ for the best part of 12 months now, and all have worked perfectly throughout.  However, I recently updated the software on my aTV3 and Plex has stopped working. Nothing has changed in either ATVSettings.cfg nor Settings.cfg, nor has the IP address, DNS, anything else changed on my setup.  I quite often get the 'Computers' and 'Settings' icons on my aTV, but can normally resolve this by reconnecting the WiFi (again, not something that has ever happened until recently).  But the problem I'm faced with when connected is that I can't sign into the iTunes Store nor Apple, and therefore can't use anything - Plex, Netflix, etc.

• I've confirmed that PMS is working on all my other devices (i.e. Blu-ray players, PS4, etc.) and I used it as recently as last night... so the problem is clearly the connectivity between my NAS and the aTV.

   

  I was having a problem with another DNS Server already running on port 53 (UDP), but found that there was a Python daemon process running on there, so killed it.  Then had to do the same with port 81.  Restarted the NAS and PlexConnect, and all was fine again.  I've changed the DNS on the aTV to the IP address of my NAS (like I said, this was all working for the best part of a year), and the http://trailers.apple.com/trailers.cer is still present in the Profiles on my aTV.  So I've tried pretty much everything I know to try based on these forums and the Wiki, but have now reached the point where I'm at a loss.  Therefore any help would be immensely appreciated.  I'm getting tired of sitting downstairs until the wee small hours just to watch the new series of True Blood!

• Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
  PlexConnect.log: http://pastebin.com/MqbeLd02.
  
  EDIT: I should probably point out that I tried to access Trailers again this morning, for the first time in 3 days, and it worked first time and the attached PlexConnect.log is from that working attempt.  But this is the first time it's worked - I'm 99% certain I'm going to get the same error at some point, so would still appreciate someone looking at this post and seeing if there's anything that's setup incorrectly or could be setup better to help prevent this happening again.

Any help would be greatly appreciated.

Thanks,
schmurnan