Hi! I have changed my Plex account password and magically lost access to my PMS server installed on Ubuntu Server. I have beed reading this issue on this forum and users talks about to rename Preferences.xml file and restart server by no luck. Then, trying to fix this issue I accidentally deleted my Preferences.xml and I don’t have idea how to recover access to my PMS server.
I tried also install Plex on my QNAP NAS to start from fresh install because I think then should be forced through the setup wizard again but no luck, don’t show this wizard and I still can’t access to my server.
I believe QNAP still keeps hold of application data after deleting it, meaning that it will load previous PMS installation data after re-installing it.
If you want to start completely fresh, you should look into deleting/purging plex data after deleting the application. (not your media files/folders obviously).
How did you install Plex on your ubuntu server, using the apt repository or via .deb package?
Follow the setup steps, except skip the part about setting up new libraries.
If you share libraries with other users, you will have to re-share the libraries with them. They will probably have to logout / login from their respective Plex clients to pick up the new shares (and re-pin, re-order, etc).
