Server Version#: 1.43.1.10611 Player Version#: 1.112.0.359-0d79a49f I reported this issue when HEVC was new in plex, but was told that it was experimental and to disable it. So thought that I would give it another go now that HEVC has been unmarked as experimental. I have a JasperLake igpu. Every…

Do you have a sample file you can share? I’ve got a JasperLake-based system on which I can test (Celeron N5105) on Linux. I’ve not seen similar issues. However, I’m running the current beta, 1.43.2.10687.

Do you mean sample Video File? On my system it happens with every single file. It happens consistently. No exceptions.

Then perhaps try the beta version of the server I mentioned, as that works here with no issues on JasperLake with the files I have available for testing. Here’s an example of one I’m testing: [image] LG : Colors Of Journey HDR UHD 4K Demo | 4K Media LG Colors of Journey is a promotional…

I will give it a shot when it comes out of beta. I do keep Plex relatively up to date. I am not super convinced that updating will the answer, as this issue has persisted over so many updates. I actually had this issue with a second server of mine, or something very similar to it. But I was using NV…

[image] drsassafras: I will give it a shot when it comes out of beta. [image] Plex Media Server Announcements Plex Media Server 1.43.2.10687 is now available to everyone. NOTE #: QNAP builds are currently unsigned. Instructions for installing these…

Thanks for that, I completely missed that it was out of beta.

I am on TrueNAS. I have to wait a little bit before this update becomes available to my update button. It will happen shortly, but as of now, I am on the latest version available to me.

The latest version became available on TrueNAS last night, so I updated it and tested today. Unfortunately it is still broken. No luck :frowning:

Unfortunately, I’m unable to test on TrueNAS on my JasperLake-based system. It’s running a bare-metal Linux install that I can’t break. At this point it would probably be best to provide server logs with debug logging enabled (but not verbose).

I did post my server logs with the original post. After asking Grok about it and digging into the issue I was able to fix it. I enabled a kernal parameter i915.enable_guc=3. This did it. I asked grok who this bug report should be sumitted to. Grock said, VA-API, is flaky on JasperLake, and Plex co…

JasperLake hevc hw transcoding failing

Plex Media Server

FordGuy61 May 20, 2026, 6:26pm 6

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JasperLake hevc hw transcoding failing

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