Last.fm Agent not pulling data for Albums

[lemohol]

Server Version#: 1.16.6.1592
Player Version#: Any

Hi, I’m looking for some help please. I have an issue whereby the last.fm agent for Albums returns ‘No Matches found for this agent’. The last.fm agent works fine for Artists, and all other agents work for other libraries. I’ve rebooted, reinstalled, cleared the agent & HTTP caches, completed the Plex Dance, checked the file naming, checked the security settings on the Windows folder and all appear to be as recommended.

This is a small snippet from the log file. Any help would be greatly appreciated.

2019-09-04 21:43:25,921 (34bc) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/library/metadata/300928/tree’
2019-09-04 21:43:25,941 (34bc) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.plexmusic://gracenote/artist/05670D2D04EBB763?lang=en
2019-09-04 21:43:25,943 (34bc) : ERROR (model:205) - Cannot read model from d:\Users\me\AppData\Local\Plex Media Server\Metadata\Artists\2\285a9d6800abb82f5275baeede4548cbcf9e494.bundle\Contents\com.plexapp.agents.lastfm
2019-09-04 21:43:25,944 (34bc) : DEBUG (runtime:88) - Sending packed state data (590 bytes)
2019-09-04 21:43:25,944 (34bc) : DEBUG (runtime:924) - Response: [200] str, 320 bytes
2019-09-04 21:43:30,690 (15c0) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.lastfm/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_
2019-09-04 21:43:30,693 (15c0) : DEBUG (runtime:49) - Received packed state data (564 bytes)
2019-09-04 21:43:30,694 (15c0) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.lastfm/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_
2019-09-04 21:43:30,694 (15c0) : INFO (agentkit:957) - Searching for matches for {‘album’: ‘Helios’, ‘index’: ‘1’, ‘openSubtitlesHash’: ‘501dce2ec4338cfa’, ‘name’: ‘Hold My Hand’, ‘artist’: ‘The Fray’, ‘parentID’: ‘197207’, ‘filename’: ‘M%3A%5CThe%20Fray%5CHelios%20(2014)%5C01-the_fray-hold_my_hand%2Eflac’, ‘parentGUID’: ‘com.plexapp.agents.plexmusic://gracenote/artist/05670D2D04EBB763?lang=en’, ‘plexHash’: ‘c93b4f18d92e9defe939174f17044d401af3533b’, ‘duration’: ‘221613’, ‘title’: None, ‘id’: ‘300928’}
2019-09-04 21:43:30,696 (15c0) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/library/metadata/300928/tree’
2019-09-04 21:43:30,714 (15c0) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.plexmusic://gracenote/artist/05670D2D04EBB763?lang=en
2019-09-04 21:43:30,716 (15c0) : ERROR (model:205) - Cannot read model from d:\Users\me\AppData\Local\Plex Media Server\Metadata\Artists\2\285a9d6800abb82f5275baeede4548cbcf9e494.bundle\Contents\com.plexapp.agents.lastfm
2019-09-04 21:43:30,717 (15c0) : DEBUG (runtime:88) - Sending packed state data (590 bytes)
2019-09-04 21:43:30,717 (15c0) : DEBUG (runtime:924) - Response: [200] str, 320 bytes

[hidaba]

@lemohol

s a small snippet from the log file. Any help would be greatly appreciated.

2019-09-04 21:43:25,921 (34bc

me too

[OttoKerner]

What kind of metadata do you expect the last-fm agent to fetch about an album? There isn’t much, apart from the album cover.

I think you have a Premium Music library, which is temporarily not going to deliver much, until the new music support is going to be released in a few weeks.

Important information regarding Premium Music libraries in Plex

We’ve been hard at work on some significant improvements to music metadata in Plex, and as part of that effort, we’re reworking some parts of the system that automatically grabs all that sweet artwork and other metadata that make your music library awesome. This change will impact the ability to add new music to Plex Premium Music libraries on older Plex Media Servers: Starting July 1, Plex Media Server version 1.15.8 or higher will be required to continue to add music to Premium music librarie…

[hidaba]

It don’t find anything, it response always not found, The response is immediatly, I thing it doesn’t try to search but I don’t see any error on logs.
I use 1.16.6.1592