LG OLED BX not updating Home screen when switching users

Plex Players Smart TVs
1

Server Version#: 4.87.2
Player Version#:5.45.3

When switching users, the “Home” screen doesn’t update to show the correct items. Have to go to the “Switch User” screen and select the same user again in order for it to refresh.

This happens every time we switch users.

Repo steps:

  1. On the “Select User” screen, sign in as User #1.
  2. Go to “Home” and take note of items being displayed.
  3. Go to “Switch User”.
  4. Select User #2.
  5. Go to “Home” (it’s displaying the same items from step #2)
  6. Go to “Switch User”
  7. Select User #2.
  8. Go to “Home” (should now be displaying the correct items).

Additional info:

In our Plex Home, we have 3 regular non-managed accounts and 1 managed account. It doesn’t make a difference which accounts we switch from / to, as this always happens when switching users.

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