LG Web OS, used to work fine now suddenly Movies won't work but TV shows do?

Plex Players Smart TVs
,
1

Server Version#:1.32.4.7195_1.7.52
Player Version#:5.78.2 client , 6.4.0 Platform version
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

App name Plex for LG

Issue:

sorry, we couldn’t load the requested content.

Only happens on movies, happens as soon as I click on a movie tile

TV shows work perfectly, from the same server, same hard drive, different subfolder but are in in the same main folder

Tried resetting server, tried uninstalling and reinstalling the app. Tried moving all movies to new folder and setting up new library

All other devices work fine, only the LG TV won’t work

Any help would be much appreciated.

2

what i have on my is that movie stuttering on some media on 1080 direct play i have to downscale at 720 to work properly, however is working fine on roku or other devices

3

I have a similar issue with our LG Web Plex it buffers on all films and most 40 minute tv shows and sometimes with 20 minute anime. However, any other device plays them fine. This is with external server, and an internal one. LG Web seems to have issue with both.

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.