Server Version#: 1.22.0.4163
Player Version#: LG WebOS app. Client version: 5.11.1. Platform version: 3.3.0.
I’ve tried my best to google a solution to no avail. My LG B6 with a Sony DN1080 surround receiver used to direct play anything I threw at it, as long as the audio track was not TrueHD and the subtitles not PGS (but rather SRT). But increasingly I come across HDR content that refuses to direct play and forces transcoding, even with compatible audio and disabled subtitles. Bizarrely, I can have a season of a TV show like The Boys where some episodes will direct play and others will not. The issue is also illustrated in the Harry Potter 4K HDR releases, where the first 4 titles in the franchise will direct play, but the last 4 will not. All files are lossless remuxes made with MakeMKV from the full Bluray image, but for some reason my TV accepts direct play of some movies, but not others (see image below). Can anyone help me spot the difference between the files or explain why this happens?
I get the following messages in my Media Server log:
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: Selected protocol hls; container: mpegts
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: analyzing media item 13462
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): Direct Play is disabled
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): media must be transcoded in order to use the hls protocol
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): no direct play video profile exists for http/mkv/hevc
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): no direct play video profile exists for http/mkv/hevc/dca
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): no direct play video profile exists for http/mkv/hevc/dca
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): no direct play video profile exists for http/mkv/hevc/ac3
Mar 24, 2021 00:59:26.215 [70876] DEBUG - [Transcode] MDE: The Order of the Phoenix (2007): selected media 0 / 13462
The LG WebOS Plex app says:
Application disabled direct play.
Application disabled direct stream.
App cannot direct play this item.
Direct play is disabled.
To be clear it is the application that is disabling direct play, not me (the user). Direct play and direct stream are enabled in the settings.
Similarily, the LG DLNA player app will direct play most HDR files fine, but the “bad ones” will give the error:
Unable to play. The file cannot be recognized.
So the issue seems to be that the LG tv is incompatible with some HDR content and it forces a transcode, even though the files look very similar. I am trying to identify the issue so that I can make them compatible with direct play or avoid putting them in my library entirely.
Any help would be greatly appreciated. Thank you!
