Server Version#: 1.22.3.4392
Player Version#: 4.29.9
WebOS#: 2.2.0
TV#: LG circa 2019
My TV can’t play anything from my server. I have set quality to Original. I haven’t selected any subtitles. Still the player complains that the server isn’t powerful enough to transcode. Direct Play and Direct Stream is on
original means original quality, not original file. Enable logging to server in the app, try to play something then grab server logs and we may be able to tell you why it was trying to transcode.
Thanks. I’m aware that it should be the original quality and not be transcoded.
In the plex web dashboard it says that video and audio are both direct played. It also says “error”.
Which log file could be of help? I have activated “log to media server” in the player but can’t seem to find a log file named anything like the player. I downloaded the zip from plex web.
Thank you.
that is incorrect . original quality does not mean don’t transcode. it means play it at the same quality (resolution/bitrate)
The plex media server.log should be fine or just attach the whole zip file
Thanks, here’s the log file. I created a new one, only thing I’ve done is try to play two movies with the webos client. The client often hangs after it has gotten the error message that the server isn’t powerful enough to transcode.
Plex Media Server.log (223.5 KB)
Thank you for your assistance.
in the app what is your remote quality set to? It looks like the app is connecting as if it is not on the same network.
It’s not on the same network. Remote is set to Original.
Sidenote, everything works fine in all the other clients that I use.
Did they enable logging to the app then reproduce? We don’t see the LG app logs it appears to be the web app logs.
Yes it was on. Account server.user@gmail.com is the LG TV on WebOS 2.2.0 with Player Version 4.29.9
Some info I find interesting, hope it can help.
Jun 24, 2021 06:47:23.025 [0xb1929d48] DEBUG - [Now] User is server.user@gmail.com (ID: 20788072)
Jun 24, 2021 06:47:23.025 [0xb1929d48] DEBUG - [Now] Device is webOS (LG 65UF680V-ZA).
Jun 24, 2021 06:47:56.812 [0xb1a30d48] ERROR - Unable to find client profile for device; platform=webOS, platformVersion=2.2.0, device=, model=65UF680V-ZA
Jun 24, 2021 06:47:56.817 [0xb1a30d48] DEBUG - Streaming Resource: Terminated session 0xb25af220:c4s5lvfj7lfgkqgqkmapu6er with reason Client stopped playback.
Jun 24, 2021 06:47:24.547 [0xb1929d48] DEBUG - [Transcode] MDE: The Mole Agent (2020): Direct Play is disabled
Jun 24, 2021 06:47:24.547 [0xb1929d48] DEBUG - [Transcode] MDE: The Mole Agent (2020): media must be transcoded in order to use the hls protocol
Jun 24, 2021 06:47:24.548 [0xb1929d48] DEBUG - [Transcode] MDE: The Mole Agent (2020): no direct play video profile exists for http/mp4/h264
Jun 24, 2021 06:47:24.548 [0xb1929d48] DEBUG - [Transcode] MDE: The Mole Agent (2020): no direct play video profile exists for http/mp4/h264/aac
Jun 24, 2021 06:47:24.548 [0xb1929d48] DEBUG - [Transcode] MDE: The Mole Agent (2020): selected media 0 / 2856
Jun 24, 2021 06:47:24.549 [0xb1929d48] DEBUG - [Transcode] Streaming Resource: Reached Decision id=3095 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=2856 part=(id=2972
@Martin is it possible to get a sample file of one they tried to play. I think the webos just might not support it.
It happens with any file I try to play. Mkv “scene” releases.
I have the same problem at home on 2 LG TVs. It is transcoding every time. I can see it on the server preview that the clients are currently transcoded. After launching the browser on the TV and replaying the movie from the browser, the movie is played as in the original without transcoding.
Plex Media Server version & platform?
LG client version and model number?
Plex server & client versions available at Authorized Devices.
Can’t believe I didn’t ask this but what does it say the reason for transcoding is in the app during playback? (select the dots too the left of the play button in on screen controller and look at playback info)
Plex Media Server Databases_2021-07-07_05-24-01.zip (373.7 KB)
Plex Media Server Logs_2021-07-07_05-23-53.zip (2.3 MB)
the little things.txt (42.4 KB)
@kazek127_gmail_com Thanks for the log files.
I see nothing wrong with how your LG is playing movies.
The log files show no transcoding for The Little Things. The movie plays normally.
An earlier movie, Nobody, was transcoding. That was due to your subtitle and audio track selection.
Keep in mind how the Plex LG app behaves with subtitles. It is easy to force a video transcode, especially if the audio is transcoding.
To use the Plex LG app with subtitles and avoid video transcoding:
Any idea why my setup doesn’t work @FordGuy61 ?
Short Answer: Everything looks normal to me. The log file does not show any video or audio transcoding.
Long Answer:
I did not see any video or audio transcoding in the log file you provided.
Plex is direct streaming (remuxing) the media, which shows in the logs as transcoding the MKV/MP4/etc container. However, this does not effect video or audio quality.
Log entry when playing A Glitch in the Matrix:
Jun 24, 2021 06:42:43.359 [0xb1a61d48] DEBUG - [Transcode] Streaming Resource: Reached Decision id=3203 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=2941 part=(id=3062 decision=transcode container=mpegts protocol=hls streams=(Video=(id=14285 decision=copy width=1920 height=1080) Audio=(id=14286 decision=copy channels=6 rate=48000))))
Key parts:
Video=(id=14285 decision=copy
Audio=(id=14286 decision=copy
If the video or audio were being transcoded, you would see decision = transcode.
The same thing happens when playing The Mole Agent.
You can monitor this without having to dig into the log files.
Pull up the on-screen display during playback as suggested by BigWheel. You mentioned the TV is remote. You could have someone take a picture of the screen with the info and send it to you.
You can also monitor playback via Plex Dashboard → Now Playing. It is not as detailed as the on-screen display. However, it will show if the video or audio is transcoding. Also, you can do this from your location (or anywhere if you’ve remote access enabled). You do not have to be in front of the TV.
My answer for you would be invest in a Box like a Apple TV, Roku or a Shield Pro. The Old Smart TV client was a clunky version, which at times worked as required. Unfortunately does not receive much Plex love anymore. You could future proof for the next TV with 4K box or buy a recent model secondhand unit for much less.
This TV must be a HD model and not a UHD for it be 2019 set, I have 2018 model OLED UHD model WebOS 4.3 and the New Client works a treat. Yes it has limitations but I’m extremely happy with the New Plex client.
Logs what I present was without subtitles. I always watch movies with sub, and under server status under Panel tab I see that movies are transcoding. Sub are in srt format.
The.Little.Things.2021.1080p.BluRay.1400MB.DD5.1.x264-GalaxyRG.txt (74.1 KB)
