LG WebOS Client Suddenly Buffering a lot and videos are unviewable

Plex Players Smart TVs
,
1

Server Version#: 1.32.5.7210-7000
Player Version#: Plex for LG 5.63.0 (Platform version 5.4.3)
Logs attached (followed https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/)

TV has wired connection to network and server is also hardwired to same switch. There has been recent WebOS updates and I don’t know if that has broken it. App is latest version. Videos play fine on other clients (wireless and wired).

Thanks

2

Appreciate any help with this… pretty unusable atm…

3

Hi. If you haven’t solved it yet, check this thread I made today at the PMS sub forum. It might be of help.

4

Thanks @raulo1985 not exactly my setup or issue but good read…

5

The log files do not contain enough info, as debug logging has been disabled.

Monitor playback via Plex Dashboard → Now Playing + Expanded View.

Is the video transcoding and are subtitles enabled?

If yes to both, the issue is that Plex has to burn the subtitles into the video stream. The Celeron processor in the Synology is not strong enough to perform the task in real time. The TV has to wait on it to catch up, which is why you experience buffering.


If subtitle burning does not appear to be the problem, please do the following:

  1. Enable debug, not verbose, logging.
    Settings → Server_Name → General + Show Advanced

    debug
    debug715×154 20.9 KB

  2. Restart Plex Media Server.

  3. Wait 2 - 3 minutes for Plex to fully start.

  4. Configure the Plex LG app to log to the server at the debug level.

  5. Recreate the problem. Let it go for ~30 seconds, then stop playback.

  6. Wait 1 minute for the server to log everything.

  7. Pull the log files & post to the thread.

6

Thanks @FordGuy61 … how can I check for both these settings [Subtitles is on the video playing setting I believe is what we are talking about] and should it matter since this works on other devices (Apple TV for example) but only issue on LG TV? Is it because Apple TV is doing transcoding on its own end? This will not an issue couple of months ago so very confused what changed just to affect LG TV.

Will collect log and upload it soon then upon checking the above

7

Monitor playback in the Plex Dashboard. https://support.plex.tv/articles/200871837-status-and-dashboard/#toc-1

The Plex clients for various platforms are very different from each other, with different video players. The Plex LG app uses the LG video player. The Apple TV app uses the player from mpv.io. The Android app uses Exoplayer, the video player supplied with Android. What direct plays on one may transcode on another.

8

@FordGuy61 thanks for pointing this out.. you were spot on..

Subtitles was enabled and I could see the below. I am assuming the (hw) is using means it is using NAS to transcode? or TV?

buffering
buffering566×394 25.8 KB

Then I turned off subtitles and this happened and streamed fine - Direct play I assume is just playing as is with TV

no subtitles
no subtitles568×314 18.9 KB

We can see the following drop in bandwidth (wired) and CPU usage

bandwidth
bandwidth1174×426 61.5 KB

cpu
cpu1145×437 41.2 KB

I could swear subtitles worked before on same TV.. Has something changed? Is there any fix for this? Apart from perhaps burning the subtitles into the video before playing it? Don’t want to do that for all videos.. or buy a new NAS.. I thought mine was decent one - DS918+

Thanks for your help of looking into this

9

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.