LG Webos (nor Tizen Samsung TV) not loading Subtitles , but iOS plex and Webplayer do OK

Plex Media Server
5

Thanks for the info.

The log files only have info playing Call of the Wild via Safari ([Now] Device is Safari). There are no entries playing from an LG TV. It looks like your system is busy importing music. That causes the log files to wrap, aging out any info from playing movies (Plex Media Server.log … Plex Media Server.5.log).

The XML file does show the external subtitles. Note that one subtitle file does not have a language code. This is not necessarily a big problem. However, it will show up as “Desconocido” or “Unknown.”

Given the limited visibility, I’ve two suggestions:

  1. Rename the files according to Plex recommendations. The extraneous information in file names can make it difficult for Plex to correctly match things (Reference). You can put the info in square brackets if you need to keep it. Details below.
  2. Add a language code to the subtitle file.

When you rename / reorganize things, you should also perform the Plex Dance with the movie. This removes any bad information from Plex’s database. It also keeps Plex from continuously trying to rescan files while you are renaming things.

Write back with progress, issues, etc.

File Naming & Structure

Instead of:

/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM.mkv
/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM.en.srt
/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM.es.srt
/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM/The.Call.of.the.Wild.2020.1080p.WEBRip.DD5.1.x264-CM.srt

Use

/The Call of the Wild (2020)/The Call of the Wild (2020).mkv
/The Call of the Wild (2020)/The Call of the Wild (2020).en.srt
/The Call of the Wild (2020)/The Call of the Wild (2020).es.srt
/The Call of the Wild (2020)/The Call of the Wild (2020).srt <--- add missing language code

or

/The Call of the Wild (2020)/The Call of the Wild (2020) [1080p.WEBRip.DD5.1.x264-CM].mkv
/The Call of the Wild (2020)/The Call of the Wild (2020) [1080p.WEBRip.DD5.1.x264-CM].en.srt
etc.

Note subtitle file name must match movie file names exactly, except for language code & extension. If you do use the square brackets in the movie name, you must also use them in the subtitle file names.