Live TV and recorded TV playback stutter, buffering, and pixelation using Plex Server 1.18.2.2029

Live TV & DVR
,
21

ugh. It seems like it is getting worse as they release new versions. I am on the latest beta build, and I have all of the issues that are in the title of this thread. I also opened my own thread, but alas nobody wants to respond:

22

I think this may related to a transcoder bug on Windows with Intel GPUs (I think I have those details right).

Try disabling hardware encoding on the Plex Media Server if itā€™s installed on Windows.

23

Thank you for the response darcilicious, but Iā€™m on CentOS 7.7 Linux and itā€™s still really bad. Iā€™m waiting to hear a response from Dave on this. If he needs more logs or whatever.

24

I have an AMD Ryzen CPU, not intel. And I did actually disable hardware encoding to see if it helped. It didnā€™t in my case.

1 Like
25

Bumping this thread. We really need to get this issue resolved. It seems like a transcoding issueā€¦

26

darcilicious
Plex Ninja (Moderator)ā€¦ Can you get Dave to respond back to this thread? As Hamish has said, itā€™s still a major issue and sometimes itā€™s almost unwatchable. Weā€™re willing to give any help that is needed to fix this issue.

1 Like
27

Bump. It would be super nice to get this figured out before Super Bowlā€¦ Having a group of 20+ people here and trying to watch the game through plex in this state will be completely unacceptableā€¦

28

darcilicious, can you please contact DaveBinM and ask him to give us an update on this please? Thank you.

29

Yup, I reached out to @DaveBinM late last week, and Iā€™ve sent him another message just a few minutes ago.

1 Like
30

Thank you darcilicious. Hopefully heā€™ll come back and give us an update or ask for more logs.

31

In my other thread, I have provided verbose logs as well. I could add them here if needed. I am willing to do anything to fix this :smiley:

1 Like
32

Iā€™m still looking into this, but donā€™t have anything further to share, also please do not use verbose logs unless specifically asked for.

2 Likes
33

It was specifically asked for :slight_smile:

1 Like
34

Thank you DaveBinM for looking into this, we appreciate your work. If you need anything from us please let us know.

35

Bump to see if there is anything else we should provide, or if there is an update from the review of logs thus far?

36

Hamish_18, I think heā€™s good for now. He said heā€™s still looking into. I appreciate his reply on that.

1 Like
37

bump for an update?

38

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.