Live TV Playback Error s1002 with HDHomeRun Connect

Server Version#: 1.16.1.1273
Player Version#: Web Client 3.95.2 in 64-bit Firefox Quantum 67.0.4
(same error with 64-bit Chromium 76.0.3770.90)

Live TV used to work. Now Live TV errors with:
Playback Error
An error occurred trying to play “WSBT 22 News at 11”.
Error code: s1002 (Network)

If I click Retry, the service seems to crash because I get the message:
The server “greggn” is unavailable
Plex will automatically try to reconnect to this server

Recording a show works, but the recorded show will not play in the browser. Crashes with error s1002. It can be played with VLC.

Tried to convert recording with Optimize for Mobile - and again lost connection to server at localhost:32400

Tuner Model: HDHR4-2US Firmware: 20190621

Recorded show Media Info:

Media

Duration 2:55
Bitrate 15813 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Video Resolution 1080p
Container MPEGTS
Video Frame Rate NTSC
Begin Offset 1863
Channel Identifier 16.1
Media Grab Begins At 1561690800
Media Grab Device device://tv.plex.grabbers.hdhomerun/1045FB19
Media Grab Partial Recording 1
Media Grab Status complete
Origin dvr
Video Profile main

Part

Duration 2:55
File NewsCenter 16 at 11 - S2019E01 - NewsCenter 16 at 11.ts
Size 330.26 MB
Container MPEGTS
Packet Length 188
Video Profile main

Codec MPEG2VIDEO
Bitrate 15333 kbps
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Closed Captions 1
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 29.97 fps

I found a work-around to my problem. In Plex Settings / Transcoder, uncheck the “Use hardware acceleration when available” box. Now my Live TV works.

The logs were showing that hardware encoding was enabled, but no hardware decode accelerator was found. Very odd.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.