Local media not able to use or view or download or OTA

[etca4]

Server Version#:4.145.1
Player Version#:2025.14.0 966828378
Plex Media Server Logs_2025-04-24_17-17-14.zip (3.6 MB)

Not able to view files or OTA or download any local media over cell. Lan works correctly. app.plex.tv browser works. Disabled adguard no improvement.

Error Occurred. Server error, retry close.

Many web reports also on this. Prior app worked correctly.

[
{
“type”: “info”,
“host”: “127.0.0.1:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 Edg/135.0.0.0”,
“browser”: {
“platformVersion”: “10”,
“id”: “edge”,
“name”: “Microsoft Edge”,
“version”: “135.0”,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.145.1”,
“primaryServerUrl”: “http://127.0.0.1:32400/”,
“primaryServerAuthToken”: true,
“username”: “etca4”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]

[BigWheel]

@etca4

[
{
“type”: “info”,
“host”: “127.0.0.1:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 Edg/135.0.0.0”,
“browser”: {

those are logs from the web app not the mobile app.

You have verbose logging enabled on your server. Disable it then reproduce whatever you are experiencing again and then grab the server logs and the logs from the app on your phone if that is what you are having issue on. ( mobile logs are in the “ABout” settings)

[etca4]

I had my server logs attached as zip. The setting for verbose was not checked.
I’ll try to get app logs next.

There are others.

Source error since updating app : r/PleX

[BigWheel]

@etca4

I’ll try to get app logs next.

We need them covering the same time frame. That is why I am asking for them again.

@etca4

The setting for verbose was not checked.

these should not be in the log if it is not enabled.

I am talking about this setting, not the drop down for web app settings.

[etca4]

Share Debug Logs.zip (441.6 KB)

Just after an attempt to view.

04/25/2025 14:50:25:182 [etca4d16f8f46556370a9-com-plexapp-android] DEBUG [Metrics] Playback metric event playback:failure recorded: {
“error”: “Source error”

[BigWheel]

need server logs and the player logs covering the same event.

[etca4]

updated app this morning and no change.
Share Debug Logs15.zip (505.0 KB)

[etca4]

Plex Media Server Logs_2025-04-29_09-35-23.zip (3.6 MB)
server

[etca4]

Any solution to the issue yet?

These users seem to suggest downlevel the app is only cure.

Source error since updating app : r/PleX

[thep997]

I’m getting the same error on android. My wife is getting a more in depth error on her IPad. It says something about My Cloud TV has no base uri, status:not connected. It plays fine on the home network.

[etca4]

Guess I should have down leveled .

[goblin]

I’m having the same issue now in my Galaxy Tablet

[etca4]

It’s getting worse.