Local metadata doesn't take effect until I enter edit screen?

Plex Media Server Metadata & Adding Files
1

Server Version#: 4.147.1
Player Version#: 1.110.0.351-4e48eb83

I have a library set to use the “Plex TV Series” scanner and “Plex Personal Media” agent. Everything seems to be working okay EXCEPT, that the local assets metadata (such as title, poster, etc.) don’t take effect until:

  1. I go to the episode in question

  2. Click on edit

  3. Immediately the poster and title are updated, I simply cancel out of the edit menu

Anyone know why this is? Why doesn’t this load the poster/title when I initially add the items to the library or when I do ‘refresh all metadata’ on the library? It clearly knows they are there/can read them.

2

Does it only do it from that desktop app or also the web app at https://app.plex.tv?

Are these things that existed before and you added new local metadata or totally new things added to server?

3

It happens via http://127.0.0.1:32400/ and https://app.plex.tv/.

These are new files that never existed before. However, I can replicate this at will.

  1. Create Library and set to use Plex TV Series scanner and Plex Personal Media agent
    1. Uncheck intro/credits/voice detection
    2. Uncheck enable video preview thumbnails
  2. Add files
  3. Refresh Metadata
  4. Since poster and title don’t change
    1. Go to the episode in question and click edit
    2. Immediately the poster and title are updated behind the menu, simply cancel out of the edit menu
  5. Delete Files
  6. Empty Plex Server Trash
  7. Clean Bundles
  8. Optimize Database
  9. Re-add files (or restore from recycle bin)
  10. Repeat steps 3 & 4
  11. See issue again
1 Like
4

Thank you very much for steps to repeat

1 Like
5

If it helps, this is how my folder is structured:

  • :open_file_folder: TV Shows
    • :open_file_folder: TV Show
      • :open_file_folder: Season 1968
        • :page_facing_up: TV Show - S1968E16 - Title.jpg
        • :page_facing_up: TV Show - S1968E16 - Title.mp4
        • :page_facing_up: Season1968.png
      • :open_file_folder: Season 2025
        • :page_facing_up: TV Show - S2025E01 - Title.jpg
        • :page_facing_up: TV Show - S2025E01 - Title.mp4
        • :page_facing_up: TV Show - S2025E02 - Title.jpg
        • :page_facing_up: TV Show - S2025E02 - Title.mp4
        • :page_facing_up: TV Show - S2025E03 - Title.jpg
        • :page_facing_up: TV Show - S2025E03 - Title.mp4
        • :page_facing_up: TV Show - S2025E04 - Title.jpg
        • :page_facing_up: TV Show - S2025E04 - Title.mp4
        • :page_facing_up: TV Show - S2025E05 - Title.jpg
        • :page_facing_up: TV Show - S2025E05 - Title.mp4
        • :page_facing_up: Season2025.png
      • :page_facing_up: fanart.png
      • :page_facing_up: poster.png
1 Like
6

Did another test after someone on Reddit did the same.

I did steps 5-9 and then let it sit all night. The metadata data never updated when I came back to check in the morning.

Then, instead of editing the episode to get it to update, I simply clicked on the episode and immediately it updated. So it forces the update either via the edit screen or just going into the episode screen. Definitely seems like a bug to me.

1 Like
7

Has Plex been able to replicate this? Is this a user issue, configuration issue or something that requires enhancement(s) on Plex’ side?

8

Sorry for late reply. does seem to be a server bug not a configuration problem. I was able to reproduce just by adding a image file to an existing episode.

1 Like
10

Excellent! Glad to hear it’s reproducible even on your side. So, assuming that this has been added to a story somewhere and is on the roadmap for a fix?

11

I did make a bug report but I cannot give any ETA on a fix.