This has been happening a fair bit to my movie collection. I went through the whole process of setting up the meta data via plex and locking the fields, mostly genre, collection and sort name. But it seems that when videos are access (either by playing them in a client or just accessing them through the web interface to inspect them) locked fields randomly end up reverting back to what ever metadata is in the file itself. For kicks I changed the ordering of the agents so that it uses something like IMDB to see what would happen, and sure enough, files started randomly reverting to whatever the IMDB entries would be.
Took me a long time to go through all 860 movies and get them just right, now I’m often going back and fixing them again.
Artwork and Sharing (for my kids managed account) doesn’t seem to be affected. Using latest version of plex server.
This has been happening to me a lot lately, too. Went through entire library and edited the metadata perfectly. 1200+ movies. I’ll go back into a movie later – just to look at the details page – and before my eyes it will revert back to either the originally fetched metadata, or the data embedded within the file. The summary and taglines almost always change. The really odd thing is that sometimes it just leaves some fields blank – usually the writers are missing, and many times the directors. And sometimes the poster will change. It’s getting really frustrating. I lock the fields but that doesn’t seem to help. I wish there was a setting that would lock the entire movie and keep it from getting re-scanned.
I read some posts about unchecking “empty the trash” and not having it auto-update on a schedule if the movie files are on an external drive. Did those things but hasn’t helped.
It seems this started happening some time earlier this summer, but not sure exactly which version. I’m all up-to-date with the PMS. On a MacBookPro.
Definitely not 1 or 3. There were a bunch I had to match manually, but I never changed the contents of the files or renamed them so I don’t think #2 applies either unless I’m misunderstanding it. Couldn’t tell you if any of the manual matches have displayed the problem or not, wasn’t keeping track (this is 860+ movies we are talking about ;).
To be clear, I’ve seen it change right before my eyes. Filtering by collection, it’s in the collection. Click on it to get to the screen that shows you all the details before you play it (either web client, iOS client or firetv client), then boom, it’s no longer part of the collection. Happened many times on many movies.
Sure thing, just looked now (there’s actually 4 from the looks of it at least that is now using the Sci Fi tag instead of the Science Fiction tag for Genre, and in this ones case, all the collections were lost, should have been in the Comic Book, Marvel Movies, and X-Men collections).
Problem is when I click view XML a blank page comes up.
Files
/shares/Movies/Deadpool.m4v
Media
Video Resolution 1080p
Duration 1:48:06
Bitrate 4323 kbps
Width 1920
Height 802
Aspect Ratio 2.35
Container MP4
Video Frame Rate 24p
Web Optimized No
Audio Profile lc
Has 64bit Offsets 0
Video Profile main
Part
Duration 1:48:06
File Deadpool.m4v
Size 3.26 GB
Audio Profile lc
Container MP4
Has 64bit Offsets 0
Has Chapter Text Stream 1
Web Optimized No
Video Profile main
Codec H264
Bitrate 4153 kbps
Bit Depth 8
CABAC true
Chroma Subsampling 4:2:0
Color Range tv
Color Space bt709
Duration 1:48:06
Frame Rate 23.976 fps
Frame Rate Mode vfr
Height 802
Level 4.0
Pixel Format yuv420p
Profile main
Ref Frames 4
Scan Type progressive
Stream Identifier 1
Width 1920
Codec AAC
Channels Stereo
Bitrate 164 kbps
Language English
Audio Channel Layout stereo
Bitrate Mode VBR
Duration 1:48:06
Profile lc
Sampling Rate 48000 Hz
Stream Identifier 2
Just clicked on Guardians of the Galaxy as well and the Sci-Fi tag just popped in replacing the Science Fiction tag. Collections stayed this time though. Plenty weird. You got a race condition going on here? It’s behavior tells my gut there’s a good chance (with zero knowledge of the actual code obviously :P).
Using Safari to access the plex server, any idea why “View XML” would come up blank? Known issue and I should download chrome or something?
The only time I’ve seen the XML come up blank is if your database is corrupted or busy trying to update that entry in the database. Can you get the XML for any movie?
So, how would my database have been corrupted? Never touched the db except through the plex program. Where there versions of the server that were known to corrupt the DB?
integrity check says DB is ok. Do you think I should go through with the repair steps regardless (since the support page says it can help), or do you want more info before I try anything.
I also have a similar problem. After a while, Plex scans through my movies, and change Title back to it’s original choice (the same as filename). And Originally Available date has still a value, but the year is missing from both Poster-, Detailed- and list-view. Most of the rest of the meta data keeps it’s value. Sometimes I loose the connection to the poster, but it’s still in the database.
My library contain a lot of documentaries which I’ve manually edited and lock the metadata, since most of them don’t exist in movie databases. I’ve even made a lot of custom made poster, so this library looks nice when browsing.
It’s annoying that this problem is still not solved. As suggested in another thread, I tried to move Local Media Assets to the end of the lists for all agents, but with no luck.
@“MovieFan.Plex” : My situation is according to your scenario 1. But I still want my locked metadata to stay locked. That’s the hole idea for the locking mechanism. And since the documentaries doesn’t exist in any database, this will be the scenario for these movies forever.
I think this issue is now on the “We don’t know what it is, chalk it up to user error or corrupt DB” list (seems there’s been reports of this going on for years if I look back) and our employee friend that was helping has disappeared. Probably logged a bug report sitting in “cannot reproduce/not enough info”
@rayha said:
My situation is according to your scenario 1. But I still want my locked metadata to stay locked. That’s the hole idea for the locking mechanism. And since the documentaries doesn’t exist in any database, this will be the scenario for these movies forever.
If that scenario fits you, do a manual match but in the agent select “Personal Media”, that way it won’t try to match it again next time.
@RempelRanch said:
I think this issue is now on the “We don’t know what it is, chalk it up to user error or corrupt DB” list (seems there’s been reports of this going on for years if I look back) and our employee friend that was helping has disappeared. Probably logged a bug report sitting in “cannot reproduce/not enough info”
Sorry. I missed that you had replied. Can you PM me your database so I can check whats going on. I’ve seen where corrupt data will prevent the XML but not for every movie.
