Server Version#: 1.16.3.1402
Player Version#: tvOS 2.5.1 (12901)
I have just bought an Apple TV 4K to replace an ageing Mac Mini as my media player, connected to my TV. My media is on a NAS, my PMS is a 2019 Mac Mini (dedicated to PMS). NAS and Mac Mini are connected via 10GB Ethernet to a 10GB switch, which is connected to a 10GB/1GB switch via a 10GB port. Jumbo frames are turned on on the 10GB interfaces. The Apple TV is connected to a 1GB port on the 10GB/1GB switch. ATV connected to LG C8P via HDMI.
My media files are all MP4 (H264), AAC 5.1. Everything I try and watch continually pauses and even when the video plays I often lose the sound. Whilst transcoding the bandwidth graph is up and down continually. I’ve attached some logs from a recent session.
Both the server and the ATV have quality set too maximum. Direct Play is on, etc etc.
Just had a dig through the logs and found messages as follows:
“Selected protocol hls; container: mpegts”
“Direct Play is Disabled”
“media must be transcoded in order to use the hls protocol”
“Cannot direct stream audio due to profile or setting limitations”
Not sure if this means I have made in mistake when converting the files, or whether I have PMs setup incorrectly, or the end user device (Apple TV) is not setup properly?
The AppleTV cannot passthrough 5.1 AAC audio, only 5.1 AC3 so PMS is transcoding the audio to that. The video is not being transcoded.
If you are not using a receiver or don’t care for 5.1 audio, you can turn off the pass through option which will then use 5.1 AAC which will be decoded on the device to 2 channel.
