MAC PMS won't open

Hi,

Can somebody help a newbie out - I am trying to get started with PMS. I downloaded the latest version on the Plex website (1.30) on my mac running Mac OS Ventura. After I download it and add it to my applications folder, I double click it and nothing opens. My web browser doesn’t open, I don’t see the wizard setup etc. I see an icon briefly flash in the menu bar but it disappears quickly. Can anyone assist? Thank you!

Try Typing this in a browser

https://app.plex.tv/desktop/#

Thank you - I can get to that page but there is no where to add libraries. When I click on add media it asks me to download PMS.

If you double click in Finder on Plex Media Server in your /Applications folder and you see only a momentary Plex icon flash briefly in the menu bar, then PMS is crashing on startup. When it runs successfully the icon persists, and the first time you run PMS you should get the setup wizard in a browser that you expected.

You won’t be able to connect to it with the hosted web app that was linked until PMS is running. I haven’t tried to install it on Ventura on Apple Silicon. Please tell us what model and year is your Mac hardware (Apple Silicon or Intel x64).

To get a quick idea why it’s crashing, you can start PMS from the command line, where you should see additional error messages in this case.

  1. Restart the Mac.
  2. Open the Terminal app.
  3. Copy the following command including the quotation marks.
  4. Paste it into Terminal and hit Return then don’t type more. It won’t be listening for typing.
  5. Leave the terminal open and after it crashes, copy the output and paste it into a forum code block </> in the reply window to help format the output.
"/Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server"

You can also gather any log files it has created, but there might not be any. This command would compress your logs and put the zip file into your /Downloads directory. Drop that zip file into your reply also please.

cd ~/Downloads && zip -rj "Plex Media Server Logs-$(date '+%Y-%m-%d_%H-%M-%S')" ~/Library/Logs/"Plex Media Server"

And when I want to completely remove all traces of PMS from my Mac and start over, I run a series of commands given in the plex articles that I put into a single BASH script to make it faster.

delpms.sh

#!/bin/bash

rm -rf /Applications/Plex\ Media\ Server.app && echo '[1/5] deleted the app'
rm -f ~/Library/Preferences/com.plexapp.plexmediaserver.plist && echo '[2/5] deleted the plist'
rm -rf ~/Library/Logs/Plex\ Media\ Server && echo '[3/5] deleted the logs'
rm -rf ~/Library/Caches/PlexMediaServer && echo '[4/5] deleted the caches'
rm -rf ~/Library/Application\ Support/Plex\ Media\ Server && echo '[5/5] deleted the application support'

echo 'Two manual steps are required to remove all traces of PMS on your Mac.'
echo '  * Use the link to remove the Mac from your Authorized Devices - Server.'
echo '  * Empty your Trash and restart the Mac.'
echo ' '
echo '          https://app.plex.tv/desktop#!/settings/devices/pms'
echo ' '

That should be enough to keep you busy :slight_smile:

This worked! Thank you!!

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