Server Version#: 1.42.2.10122
After the password debacle I logged out of all my devices, reset password, restarted the container, logged back in and claimed the server. I think everything is working just fine (logged back in on TVs, tablets and phones) except the Manage Library Access menu. It errors out with: “Request failed with status code 401”
Everything worked just fine before today. Anything I can do?
I’m suddenly having the same issue; the difference is, all was working fine after I reset my passwords (and reclaimed a fresh token, which was a critical step not documented in the initial instructions) - I was definitely able to Manage Library Access after that, as I had disabled access to any users who had access, until they confirmed that they had updated their passwords. Then, yesterday, I tried to enable one user who had previously disabled, and I got the same error. Here it is on a Windows 11 Chrome client interface:
On my MacBook (also Chrome) I can actually see my list of users:
but If I select a user, I just get stuck on the throbber:
I have restarted my server to no avail. Also, 2 different client Operating Systems. Everything else is working; media plays, I can access all other Settings options, etc.
Running on
I should add, it’s not likely a server issue anyway, as I have 2 servers, and the Manage Library Access is not a server function; it’s an Account function, as one can grant access to multiple servers, so I don’t see how it’s related to a server version in any case, but included for completeness, as someone will ask 
, so for my Chrome clients, here are their versions (both 4.149.0):
Thanks for any assistance
Well damn This always happens; write up a proper reply, show all your work, and then, bingo, you realize what it may be !! As soon as I convinced you (and myself) that it was a client problem, I thought, aha! Maybe it’s a Cookie problem. So I tried a not-previously used browser (Firefox) and I was able to access the Manage Library Access submenu again; On my original browser(s) I just had to clear the one “app.plex.tv” cookie:
then sign out of the Browser App interface, and sign in again. Signing in takes 2 stabs, as even after entering your password, you will still get
Just hit Sign In again, and it should all work. Tested on both my Mac and Windows.
Annoying that this happened without provocation, and well after I’d performed the initial password reset, but hey, Cookies
Hope this works for you too.
Thanks.
I didn’t even had to clear the cookies, I had to restart my system because of and OS update and after that it worked. I guess essentially it was the same fix.
Glad that the reboot fixed it. Thanks for posting the followup so that others may learn from it!
