Server Version#: 1.23.3.4707
Player Version#: Firestick
When my daughter uses her managed account, it defaults all her shows to subtitles. She has to go in and manually select None for subtitles to turn it off.
However when I use the main account, the subtitles do not come out automatically. How is this set and why does the managed account default to subtitles?
Have you switched to the managed account, and gone to https://app.plex.tv/desktop/#!/settings/account
And from there, set the default language and AUDIO & SUBTITLE SETTINGS ?
REF: Account Audio/Subtitle Language Settings | Plex Support
Hello hthigway,
I will try this to see if this works. The little box for auto select was on. I unchecked and will test. Would I have to do this on all my devices? Or if done once under my account it will remember? Your swift response is greatly appreciated.
This preference is per-user account.
You will have to check it for every managed user you have.
Regular “shared” users (i.e. those with their own plex.tv account) must do this by themselves.
Great replies coming in!! So, I went to the shared account in the server and unchecked the “Auto-Subtitles”. It still comes up on the shows. Is there something needed to be done on the player that the shared account holder has to do?
Please copy the first ~15 lines from the Plex XML info of an affected video.
Here you go:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="9" librarySectionTitle="TV Shows" librarySectionUUID="252ce104-3f7d-42a3-a3dc-d5e9ba55c9cc" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1623860976">
<Video ratingKey="25857" key="/library/metadata/25857" parentRatingKey="25852" grandparentRatingKey="25663" guid="plex://episode/5d9c12a2ba6eb9001fc17a29" parentGuid="plex://season/602e68159b7e9c002d71a85d" grandparentGuid="plex://show/5d9c086d2192ba001f3101c6" type="episode" title="The One with Five Steaks and an Eggplant" titleSort="One with Five Steaks and an Eggplant" grandparentKey="/library/metadata/25663" parentKey="/library/metadata/25852" librarySectionTitle="TV Shows" librarySectionID="9" librarySectionKey="/library/sections/9" grandparentTitle="Friends" parentTitle="Season 2" contentRating="TV-14" summary="When a sexy woman calls the wrong number, Chandler seeks to make the most of the situation. And income issues divide the friends: the well-off Ross, Chandler and Monica versus the not-so-well-off Phoebe, Rachel and Joey. This all changes, however, when Monica is accused of taking kickbacks and fired." index="5" parentIndex="2" audienceRating="7.7" parentYear="1995" thumb="/library/metadata/25857/thumb/1624925638" art="/library/metadata/25663/art/1624925596" parentThumb="/library/metadata/25852/thumb/1624925632" grandparentThumb="/library/metadata/25663/thumb/1624925596" grandparentArt="/library/metadata/25663/art/1624925596" grandparentTheme="/library/metadata/25663/theme/1624925596" duration="1376675" originallyAvailableAt="1995-10-19" addedAt="1624595605" updatedAt="1624925638" audienceRatingImage="thetvdb://image.rating" chapterSource="media">
<Media id="28546" duration="1376675" bitrate="5567" width="720" height="480" aspectRatio="1.33" audioChannels="5" audioCodec="ac3" videoCodec="mpeg2video" videoResolution="480" container="mkv" videoFrameRate="NTSC" videoProfile="main">
<Part accessible="1" exists="1" id="33110" key="/library/parts/33110/1596515676/file.mkv" duration="1376675" file="F:\TV Shows\Friends\Season 2\Friends - s02e05 - The One with Five Steaks and an Eggplant.mkv" size="958605748" container="mkv" deepAnalysisVersion="4" requiredBandwidths="6348,5934,5766,5766,5766,5766,5766,5766" videoProfile="main">
<Stream id="74090" streamType="1" default="1" codec="mpeg2video" index="0" bitrate="5114" anamorphic="1" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="480" codedWidth="720" colorRange="tv" frameRate="30.303" height="480" level="8" pixelAspectRatio="8:9" profile="main" refFrames="1" requiredBandwidths="5895,5480,5326,5326,5326,5326,5326,5326" scanType="interlaced" width="720" displayTitle="480i (MPEG2VIDEO)" extendedDisplayTitle="480i (MPEG2VIDEO)"> </Stream>
<Stream id="74091" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="5" bitrate="448" language="en" languageCode="en" audioChannelLayout="5.0(side)" requiredBandwidths="447,447,447,447,447,447,447,447" samplingRate="48000" displayTitle="en (AC3 5.0)" extendedDisplayTitle="en (AC3 5.0)"> </Stream>
<Stream id="74092" streamType="3" codec="vobsub" index="2" bitrate="5" language="en" languageCode="en" requiredBandwidths="7,7,7,7,7,7,7,7" displayTitle="en (VOBSUB)" extendedDisplayTitle="en (VOBSUB)"> </Stream>
</Part>
</Media>
<Writer id="99460" filter="writer=99460" tag="Chris Brown"/>
<Guid id="imdb://tt0583519"/>
<Guid id="tmdb://86120"/>
<Guid id="tvdb://303849"/>
<Role id="103956" filter="actor=103956" tag="Brittney Powell" role="Jade" thumb="http://image.tmdb.org/t/p/original/zZ5O96GFPsAHv7oQtsIJaSlyZAc.jpg"/>
<Role id="105798" filter="actor=105798" tag="James Michael Tyler" role="Gunther" thumb="https://metadata-static.plex.tv/8/people/837052fc33cc3950dd6dc00b9a48406c.jpg"/>
<Role id="106367" filter="actor=106367" tag="Chris Young" role="Steven Fishman"/>
<Chapter id="68450" filter="thumb=68450" tag="(01)00:00:00:000" index="1" startTimeOffset="0" endTimeOffset="109300" thumb="/library/media/28546/chapterImages/1"/>
<Chapter id="97638" filter="thumb=97638" tag="(02)00:01:49:300" index="2" startTimeOffset="109300" endTimeOffset="793100" thumb="/library/media/28546/chapterImages/2"/>
<Chapter id="97639" filter="thumb=97639" tag="(03)00:13:13:100" index="3" startTimeOffset="793100" endTimeOffset="1342400" thumb="/library/media/28546/chapterImages/3"/>
<Chapter id="97640" filter="thumb=97640" tag="(04)00:22:22:400" index="4" startTimeOffset="1342400" endTimeOffset="1374366" thumb="/library/media/28546/chapterImages/4"/>
<Chapter id="97641" filter="thumb=97641" tag="(05)00:22:54:366" index="5" startTimeOffset="1374366" endTimeOffset="1376675" thumb="/library/media/28546/chapterImages/5"/>
<Marker id="104343" type="intro" startTimeOffset="60662" endTimeOffset="107796"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
This file is looking weird. It is supposed to use 3-letter language codes, but it only has en as language. language="en" languageCode="en"
That’s violating the MKV specification.
I wonder what happens if you drag this file into MKVtoolnixGUI and press “Start multiplexing”.
Take the resulting MKV file and replace the existing one.
Let Plex “Analyze” the file.
Then take another look at the XML.
I will try that. Interesting though that this problem only happens with managed accounts not the main account or any other non-managed account.
Hi OttoKerner,
Well, it looks like the problem is solve. I think when I went in and changed the subtitle setting in the settings and restarted the Firesticks and the server, now the managed users don’t default to the subtitles anymore.
Thank you again for your assistance.
Hi hthighway,
I went in and made the audio/subtitle settings in the server and after rebooting everything it seemed to work now. No more subtitles are coming in as defaults.
Thank you again for your assistance
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