Hello, Last tuesday there was an update that suppressed the link to my database. So I removed 4 entries that had to do with tokens in the registry, as indicated by Plex’s guide, reinstalled the newest versions of plex server and player and I did reset my password but now Plex server won’t open from…

These are the entries I suppressed PlexOnlineHome PlexOnlineMail PlexOnlineToken PlexOnlineUsername https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

See New Claiming Requirement for Windows

Thanks a lot, I tried to claim by signing on plex.tv and when I tryed to claim my server with Setup Plex.html in the %LOCALAPPDATA%\Plex Media Server folder but the page keeps on refreshing like before. When I click on the plex app in the tray now the server appears but still can’t find the server. …

Thanks a lot. I just reinstalled an clone from monday but I still had the same issues so I tried the 2.2 method, Reg modifications were done but databases are still gone. I can’t find Setup Plex.html in %LOCALAPPDATA%\Plex Media Server now, that’s odd. Should I try the second method ? Like deleting …

[image] spirit27: I can’t find Setup Plex.html in %LOCALAPPDATA%\Plex Media Server now, that’s odd. It’ll only be there if the server is currently running and is unclaimed. And if the server software version is at least at the version number mentioned in the “new claiming requirement” post.

I guess it’s not possible to create a new account and link it to my existing database, is it ?

It is possible, but I am pretty sure that doing so won’t help you.

So the version of my Plex media player is 4.29.2 (I had deleted it but I reinstalled the clone) and the server version is the last one available PlexMediaServer-1.32.3.7192-7aa441827-x86_64. What should I do now ? Any idea left ? Thank you so much

Did you switch the Windows user account which you are using to log onto your computer? Have you previously moved the plex data folder to a custom location?

Mayday : Media server can't find database

Plex Media Server

OttoKerner June 16, 2023, 7:38pm 5

See Windows reinstall, No Server Settings, Cannot Make a New Server

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Mayday : Media server can't find database

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