Plex Media Server was unable to open its media database

Plex Media Server
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Plex just keeps giving me the error Plex Media Server was unable to open its media database. I am on windows 10. I have read forums and can’t find how to fix this. I paid for this for the lifetime membership so I would like tech support. But they said there was none and to come here. So can someone help me? Please who is tech support.

Server Version#: 1.32.3.7089-b0a36929b
Player Version#:1.32.3.7089-b0a36929b

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There are usually two possible reasons for this error message:

  1. the primary database file of Plex server is heavily damaged. Try to either repair it https://support.plex.tv/articles/repair-a-corrupted-database/ , or replace it with a backup copy https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/ .
  2. the location of the Plex data folder has previously been moved to a custom location, which now is either inaccessible, or no longer existent. If you did this, take a look into the Windows Registry to see at which location Plex is expecting to find its data. See [HowTo] An extended guide on how to move the Plex data folder on Windows for details.
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