Server Version#: 1.30.0 (from the QNAP App Store)
Player Version#:
Apologies in advance, I’m new to networking. Attempting to connect to my new Plex server on my QNAP TS-464 via local network, but receive the “This site can’t be reached, [ip address] refused to connect” error. I’ve tried troubleshooting per the below posts, with no luck. So far I’ve verified the following:
UPNP Enabled
Firewall Disabled
Port 32400 forwarded to the NAS
NAS assigned static IP
Confirmed ISP not using CGNAT (Verizon FIOS)
Confirmed Jumbo Frames are Disabled
Confirmed no DNS Rebinding issue (using Google’s DNS server)
Not sure if it helps, but when I try the port scanner on www.whatsmyip.org, it shows all of my forwarded ports as “timed-out” (everything else is closed). Router is a new ASUS RT-BE92U.
I’ve added the shared folder, but I can’t start or stop the PMS, so no log is created. The only thing that happens when I click on the PMS icon (or try to go to [IPAddress]:32400/web), is that I get the browser’s ERR_CONNECTION_REFUSED screen.
Are you comfortable with the QNAP SSH command line?
If so, I’ll give you some commands which will allow us to figure out where it’s broken
To confirm – After creating the PlexData shared folder and attempting to start Plex again, there was no ‘PlexData / Plex Media Server / Logs’ folder from which you could make a ZIP file ?
