Missing external SRT-Subtitles

Plex Media Server Plex Pass Betas
1

Hi,

I’ve noticed missing subtitles on a few of my movies, but not all of them.
The difference seem to be that the movie (and subtitle) file is named exactly as the contraining folder or is different from it by resolution or something else. In the first case no subtitle is shown, the latter works just fine:

The folder structure is the following:

/Whip It (2009)/Whip It (2009).mkv
/Whip It (2009)/Whip It (2009).en.srt
PMS does not show this subtitle

or

/Whip It (2009)/Whip It (2009) - HD.mkv
/Whip It (2009)/Whip It (2009) - HD.en.srt
PMS does show this subtitle

Version: PlexMediaServer-1.20.2.3370-b1b651549-aarch64.qpkg
Movie: 22798 (TheMovieDB) or tt1172233 (IMDB)

Added are two screenshots from before and after renaming the movie and subtitle files and the log for analysing the movie before and after renaming.

Whip It (2009) Subtitle 1
Whip It (2009) Subtitle 1885×565 185 KB

Whip It (2009) Subtitle 2
Whip It (2009) Subtitle 2865×578 476 KB

Plex Media Server Logs_2020-09-28_15-02-58.zip (2.7 MB)

2

I cannot immediately spot any issue in the logs that would cause this. Only thing I can think of is that sometimes there is a bit of lag in the interface when opening up the item page and it can lead to the subtitle not showing in the list, leaving that page and going back in would fix this problem.

If that’s not the case it could potentially be something to do with a change of the media file which went undetected, and running an “analyze” on the item may help correct this.

3

Can also confirm that with the plexmediaserver-1.20.2.3370-b1b651549.x86_64.rpm update my subtitles are now set to off and are no longer selected :scream:

They are not missing but are all no longer selected. Looks like I’m now going to have to select them all again.

4

Running “analyze” does not solve this for me, in fact renaming the files back the first set (without " - HD") removes thm fom displaying in PMS and it stays that way until renaming them to the second set (with " - HD").

5

Just want to add that after the latest server update I’m having semi-similar issues with external subtitles.

My external subtitles are still visible in Plex, but they aren’t used when I select them, instead the internal subtitles are used.

My naming scheme is as shown above.

6

Update to PlexMediaServer-1.20.2.3402-0fec14d92 fixed this for me. Though the mentioned changes does not match technicly for me here, as there is no UNC path used (local media on the same device) and no pecent sign in filename:

  • (Scanner) Local assets would not be available in Plex Movie libraries if the library was a UNC path (#11931)
  • (Subtitles) Subtitle files with names containing a percent sign could be scanned in with invalid paths (#11386)
7

I am running: 1.20.3.3437 and I am also facing this issue. I manually ran a full metadata refresh but that doesn’t work. For subs I am using bazarr with the correct naming schema.

8

You need to run an “analyze” on the affected items first, then refresh their metadata.

This should be resolved in the next beta.

1 Like
9

new version fixed this at my end

10

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