Missing line breaks on some subtitles on Samsung Tizen 3

Server Version#: 1.28.2.6151
Player Version#: 5.47.1
Platform Version: 3

Since a few days, I started noticing some line breaks on multi-line subtitles are missing, but this does no happen on the entire file, just on some lines.
After some testing, seems the issue occurs when the multi-lines are in italic, and each line has the closing italic tag, but not all have this behavior. Example:

00:31:38,521 → 00:31:40,899
line 1
line 2

Then on the screen both lines are show in the same line, and without a space between the end of 1st line and the beginning of the second. Example:
line 1line 2

I’ve seen this in external subtitle files and also on subtitles embed in the video file.

Care to share an external sub, so we can verify

Hi,

here’s an example file. The 1st issue starts on subtitle #257 (no previous multi-line italic subtitles before this point).
Subtitles with issues:
#257
#259
#260

Subtitle without issues:
#261

Although #261 is visually identical to the previous ones, with the italic tags, the 2 lines are shown properly.

There are more cases after this point, but I did not go though them.

I noticed the video was being transcoded, so I removed all subtitles (33) from the file and tried again, then the video played as direct stream but the issue is the same.

subtitle.pt.srt.zip (22.7 KB)

Thanks, and sadly confirmed, so I created a ticket for it

Thanks for confirming there’s an issue. Hopping for a quick fix.

In the meantime, try my version:
subtitle.pt.srt.zip (22.9 KB)

List of fixes I applied:

  • changed text encoding from codepage 1252 (west european) to UTF-8
  • fixed invalid italic tags (first occurence in line 257 :wink: )

Already tested on my Sammy, before I posted above, and same result sadly :wink:

Thanks, my original subtitle file was also UTF and was showing the issue, I’ve converted to ANSI to test but the issue was there as well. In this case, the subtitle was embed in the video file, I extracted to do some tests. It’s a huge work to make this in every file I want to watch.

Hi dane22, is there an update on this issue? I notice the update to 5.48.1 a few days ago but the line breaks are still missing.

Sorry, but no updates on this yet

Still not fixed in version 5.50.1.
Temporary fix: manually adding (non italic) .srt files.