OMG I’ve mucked around with this for about 10 hours now and it’s making me want to smash up my NAS and my laptop and my phone
Done the Plex Dance a million times. Edited metadata using Meta and Tag Editor in so many different ways.
Plex WILL NOT see these new albums (flac format) I’ve downloaded from Bandcamp this week. I have hundreds of similar albums in my library that do not cause any problems.
Re-installed Plex. Deleted and reimported media. Downloaded it from source again. Deleted library. Remade library.
Ill-advisedly, I’ve just imported a load of new flac albums this morning. None of them showing up. Metadata and file structure the same as always.
Is the database corrupt? I cannot find where it sits on this Terramaster NAS.
I do not want to migrate to Emby. WHich, by the way, is also not seeing these new albums. This points to something awry with the files I’m importing I suppose.
Perhaps I need to let the NAS Raid do its thing for a while then turn off>turn on again. Which I’ve done a few times already.
I suppose the files are identically tagged in the other album subfolder, right?
But what is inside the subfolder trax? If you have single tracks in there, you must have at least all of them tagged with the identical ‘Album Artist’.
What is the folder called where all these subfolder are sitting in?
It must be the artist name.
And never stote albums with a deviating artist in there.
Try exporting the database under
Settings - Server - Manage - Troubleshooting
If it fails, the DB is likely corrupt.
yes, all the same tagging except in the folder ‘trax’ (which I created manually outside of Plex) which contains one file (metadata in the screenshot below) - this one track, ironically, is seen by Plex! It’s put it in an album: Artist name: Caroline Kraabel, London Improvisers Orchestra. Photo Phoebe Bognár, Obertshausen. Album title: Unknown Album
Database is exported fine in the way you said, attached below
This I don’t understand. It is located together with all the other albums within the same folder. So it is certainly “seen” by Plex. And you can’t create folders in Plex, so how did you create the other folders?
And since it has no ‘Album Artist’ meta tag at all, but has also a deviating content in the ‘Artist’ tag, you should either remove it, or add the album artist urgently.
Then it is not damaged.
The folder which contains all these albums is called Caroline Kraabel I suppose?
And if so, the folder Caroline Kraabel itself is located inside another folder named Music or something like that, I assume?
And if so, it is this folder Music (and this folder alone) which has been added to the Plex “Music” library, right?
You are not trying to add each album or each artist individually, I hope?
In the Caroline Kraabel folder on the NAS drive, using Finder I made a folder and called it ‘trax’ then dragged in the track.
That’s how I add new files to the NAS - I download them then (in the case of albums) drag the album folder into the artist folder on the NAS, then scan library files in Plex to add them to my library. Is this wrong?
For individual tracks that don’t belong to albums I sometimes make folders like ‘trax’ to contain them on the NAS because I don’t like the idea of individual files sitting outside folders.
In the Caroline Kraabel folder (which is contained in the Music for NAS folder which is inside the Music_NAS folder) Plex sees all the albums and tracks apart from the new Latvia album. It sees the track in the ‘trax’ folder but places it in the Plex library in the fashion I said earlier in the thread
After deleting the library in desperation I made just one folder containing the missing albums (plus the 1 extra Caroline Kraabel track outside of an album or artist folder) and made Plex use that folder only for the “Music” library. It found only that one Caroine Kraabel track
Try removing the artist name from the titles of the individual album’s folders. After all, they are already placed inside a common folder with the artist’s name, so there is no point repeating that info.
I only know that Terramaster is using Linux. And Linux has individual “owners” and staggered access permissions for files and folders.
Whether this plays a role on Terramaster NAS’s as well, I don’t know. If you can set access permissions (chmod) and owners (chown), compare the settings between files and folders which are found by Plex and those which aren’t.
Thanks. I’ll try this but I don’t think it will work because there are loads of albums Plex has no problems with that have the Artist Name in the individual album’s folder’s name.
Sounds like you’re saying Plex derives some of its naming convention/ database info from the folder structure, which would be good if it was consistent
Nope. Will not recognise any new flacs contained in albums added this week.
I changed all the Caroline Kraabel albums to not have the artist name in the individual album’s folder, it found the old ones fine but not the new one.
Plex does see cds I’ve ripped today using itunes though. But not any new flac albums
yes I think it’s all Linux. and as you can guess I’m not au fait
should have bought a WD or something that a non-techy person has a hope of configuring.
Converted the flacs to wav, and they are now seen by Plex (obviously with no metadata). Not a workable method for the future but at last I can listen to the tracks via Plex now.
I’m hoping Plex will (magically!) start to ‘see’ my new flac albums again soon.
Someone took a look at your log files.
It appears to be a permissions issue. Jan 09, 2021 17:20:00.348 [0x7f18759f5780] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/mnt/md0/public/Music_NAS/New music for NAS/Caroline Kraabel - London to Latvia"
So try to find out what you did differently with the wav files or look for a way to view and modify file/folder permissions.
It could also be an over-zealous anti virus software which has an issue with flac files.
In which case I advise you to shut it down as it is apparently bad at its job.
Thanks. Doesn’t surprise me. Also I don’t know any way to change permissions in Linux (or on a mac in general if it doesn’t appear in the ‘get info’ box).
Individual flacs (not part of an album) show up. Albums don’t.
WAVs and AIFFs show up when they come in via iTunes. Not sure if they do when added to the folder by dragging and dropping in Finder. I’ll try this next. My suspicion (fwiw) is that they’ll be seen regardless.
