Hi everyone, sorry to bother you with this but last week I moved to a new apartment and I haven’t been able to get remote access up and running. In my old home, I had my own router acting as an Access Point, connected to the ISP’s router, and my server (running Ubuntu) connected to the access point. Never had an issue.
Since I moved a couple of things happened. Not needing to connect my own router (my new place is a lot smaller than my previous one) I decided to plug all my devices, including the server, to the ISP’s router. I went into the router’s settings and opened the 32400 port for plex with its private IP address which I reserved for it in the router itself. Plex’s Remote Access tab claimed I was behind a Double Nat, which makes no sense since it was plugged directly into the ISP’s router. I read that Double Nat could be fixed by setting the ISP router in Bridge mode, so I did that and connected my own router as the main one: the same prompt appeared claiming I was still behind a double nat. Now I did the same setup I had before, ISP router connected to my own router acting as an Access Point, but still nothing.
Sorry in advance if I wasn’t very clear, english is not my first language.
Thank you for answering. Just checked and it is indeed one of those cases… if changing the router to Bridge mode didn’t fix it, how should I proceed? My own router is a TP-Link Archer C7.
In most of these cases, you’re out of luck and need to ask (and ultimately pay for - monthly) a proper public IP address. I’ve seen cost be somewhere from $5-$10.
If you’re in a Condo / building with shared access, you need to speak to the local admin and not the ISP.