Moved to new server

Plex Media Server
1

Server Version#: 4.57.4
Player Version#: web/smart tv

Hi, I have moved plex media server to a new server.
The problem i kept getting an error:

“playback error conversion failed. the transcoder failed to start up”

I have searched everywhere to resolve this issue.

I know this has causs error is invalid path of subtitles.

Previous server was /run/media/HDD8TB/Movies
New server path is /media/HDD8TB/Movies

Film runs correctly path using /media/HDD8TB/Movies

But subtitles loading as /run/media/HDD8TB/Movies

I have done refresh all metadata but the local subtitles path stuck on old server path.

Is there is any config file to rectify the path? Please advise. Many thanks.

2

DEBUG log files which capture this issue are needed.

It is impossible to diagnose based on description.

You should consider making a permanent mount location and not relying on the automounter. The automounter changes master permissions and will deny user plex from seeing the media in spite of actual file permissions.

3

I have in my fstab

Permission,auto

Does this affect?

What is your suggestion mount?

Many thanks.

4

  1. If a USB device, use the UUID= method to identify the drive else use the fixed internal (/dev/sdxn) method.

  2. Options are very simple.
    a. UUID value from sudo blkid /dev/sdxx
    b. auto mount
    c. Don’t fail if not plugged in
    d. Background if not yet ready (so it will mount as soon as it is ready)

Looks like:
UUID=c2ec8af3-f8a7-40e3-ae56-6cbbbec4861f ext4 defaults,auto,nofail,bg 0 0

5

I am currently use this syntax.

UUID=9C96DE5796DE318E /media/8TBSilver ntfs-3 permissions,auto 0 0

Should I change to defaults,auto,nofail,bg

6

I let Linux do what is best for that partition.

This drive is hard mounted in the case but would be the UUID method for USB.
All options the same.

# Mount /dev/sda1 directly  READ-ONLY,  and use the device name because it will never change
/dev/sda1                                 /disks/c       ntfs  defaults,auto,ro,nofail 0 1

You might need ntfs-3g where my distro recognizes ntfs.

7

Okies, thank you for the advice. I will tweak mu fstab tomorrow to see if it works with loading the subtitles. (Correct path).

I switched from manjaro arm to twister os (raspberry pi) for more stable.

8

Just so it’s clear – Neither is officially supported.

That means; If you run into quirks and things which can’t be explained, I will :man_shrugging: , suggest what I think it is, then wish you the best.

Those “derivatives” of Debian/Ubuntu always leave something out. Sometimes, like Mint, they leave out a lot of stability and needed base functionality in their kernel builds

9

Hi,

I have changed fstab but the problem is remain the same.

So I have decided to look in the logs and I ran update metadata and spotted error came up with

/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/

Permission denied.

I checked and found some plex:plex and some root:root. So the path unable to update due to access denied. (I guess it becauss i moved from old server on ntfs hard drive then move on to new one so the ntfs change own and group to root:root.

I have change ownership and grup to plex on all of those folder using sudo chown -R plex /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/*

Same goes for chgrp.

Then I ran update metadata and it works update it all and the path is now correct, no more error of transcoder.

10

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